Ultimate Staffing is looking for a Patient Services Representative in Los Angeles, CA.
Contract Duration: 13 weeks (with possibility of temp to hire if successful completion of contract)
Shift: 8am to 5pm Schedule: Mon-Fri
Job Summary:
As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection.
This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Primary Duties & Responsibilities:
Greets patients and assist with resolving patient issues or escalating patients issues.
Check-in and out patients and collect co-payments/give receipts/reconcile payments
verifies that patient demographic and insurance information is correct in CS-Link.
Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service.
Assists with the management of physician schedules and identify opportunities for improvement
Handle patient/provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitors and assess their own workflow to identify opportunities for improvement.
Explains policies, procedures, or services to patients using administrative knowledge
Participates in daily huddles and staff meetings.
Actively promotes and practice infection prevention standards and all department policies and procedures.
Qualifications:
1 year of Inbound Healthcare Call Center Experience
Experience with workers comp cases
EPIC experience
Knowledge of Medical Terminology
Experience with orthopedics
High level of customer service required
High School Diploma/GED REQUIRED
2 years of Experience working as a Patient Service Representative in an outpatient medical office setting.
Benefit
We put our Ambassadors first.
When it comes down to it, we know we can’t fulfill our Promise to our business customers without your commitment.
You represent our organization while on assignment.
In return, we do our best to show our commitment to you.
Our Ambassador Benefits package includes: Medical, dental and vision coverage.
It also includes 401k, sick time, holiday and much more.
We are an equal opportunity employer.
We are an equal opportunity employer and make hiring decisions based on merit.
Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.