Position: Technician, NOC 314 Department: IT Reports to: Supervisor, NOC Direct Reports: No FLSA Status: Non-exempt Location: 3880 N.
Mission Road Los Angeles, CA 90031 With new owners and strong leadership, Forever 21 is evolving into what can only be described as a well known retail turnaround!
Now owned by SPARC Simon Property Group and Authentic Brands Group and led by CEO Daniel Kulle, 2020 was a year of reconstructing the foundation of this popular fashion brand to deliver amazing products that our customers expect to be trendy, relevant and value to them.
We’re implementing new strategic priorities across the company, determined to make Forever 21 a place where top technologists, creatives, and merchandizers will come to make their mark on the future of fast fashion retail with an enhanced commitment to sustainability and community engagement.
We welcome anyone to apply who has big ideas and is willing to roll up their sleeves to make those ideas a reality.
There are no ” Ivory tower” roles at Forever 21.
From the C-Suite to the Brand Associates, we’re making our transformation happen together.
If youre obsessed to serve our customer, if you elevate any team you work on, and if you are passionate about fashion, we want to hear from you!
Job Purpose: The NOC Technician serves as the initial point of contact for customer and service provider interactions and is responsible for performing routine alert management functions and is the first responder to problem requests and system generated IT events and alerts.
Deliverables: Monitor alert and graph dashboards for system events, monitor email and ticket queues for incoming problems, ticket requests and triage events/incidents Accountable for carrying out daily hardware and software monitoring and maintenance tasks Utilizing technical run book instructions and performing tiered level escalations.
for e-mail and phone communications, following technical run book instructions, performing tiered level escalations and creating incidents for IT service outages Execute processes and follow procedures defined within NOC operational standards and service level agreements Partner with support and engineering teams on operational issues Work in a team environment with other NOC team members to increase operational effectiveness, service level metrics and participate in team training initiatives Monitor status of tickets and provide regular status updates to internal customers when major incidents occur Partner with to resolve SEV1 or 2 incidents outside of normal business hours Open up conference or equivalent communication bridge for engineer collaboration as needed Perform other duties as assigned Knowledge, Skills, and Qualifications: Associates or Bachelors degree in Computer Science or related field of study preferred Industry certifications and/or designations are a plus Must possess 1 2 years of NOC support experience, preferably in a corporate retail setting Experienced in JIRA (or similar enterprise ticket systems) admin, Monitoring Admin (ZABBIX, Nagios, or similar tools a plus) Detail oriented and possess superior troubleshooting, problem solving, and analytical skills Possess superior communication skills both verbal and written, and possess the ability to convey information to both technical and non technical staff members Demonstrated knowledge in the support of servers, workstations, infrastructure operating systems and applications, and working knowledge of TCP/IP, DNS, and LAN conceptsWhat we Expect Customer Obsession; you know who your customer is and working in service to them is working in service to our end consumer.
Commitment to Top Talent; you are passionate about working with the best possible people.
You know how to attract them, develop them, and teach others to do the same.
Retail is Detail; the details tell the real story!
You are obsessed with quality product, quality experience, quality regardless of the segment of the company that your role occupies.
Even if you find some details challenging, you know who to ask for backup because what is most important is that your customer has the most excellent experience possible.
Entrepreneurial Spirit; your work is not just your job, its your passion.
You have and act on ideas about how to make your role, your department, and the company a better place.
You know why you want to be part of building Forever 21s future, are a highly collaborative and resourceful individual who can function at a high level, and are committed to collaborating every day.