APM Terminals is looking for the best Senior Business Analyst (2nd Shift) to join our team in Pier 400 Los Angeles, CA.
We offer
We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed.
Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains.
We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
•Owns the application life cycle from implementation through improvement, testing, planning and optimization to improve the business operations, using skills like LEAN and ITIL.
•Establish and maintain the baseline for application performance and availability.
Responsible for defining the system goals and KPIs and define how they are measured.
Responsible for sharing that information with the business and associate them to business metrics to drive business improvement.
•Responsible for managing the support organization and working as the escalation point for support issues while ensuring SLAs are met
•Responsible for all documentation about the application including overall purpose, data flows, infrastructure, and test plans according to regional standards
•Providing specialist knowledge for their application to all stakeholders
•Owns incidents and problems across system landscape and expected to drive any P1 calls with MIM and ensure proper problem management is followed up and concluded
•Change owners for all changes that involve the application, including underlying infrastructure changes to ensure the changes are reviewed, signed-off, implemented and validated
•Responsible for coordinating communications with terminal Labor Relations and Legal that could be impacted by application usage and changes.
•Providing input in design and functional specifications
•Producing deliverables related to the project(s) assigned and assisting in post implementation support
•Partnering with business liaisons and technical teams to understand and define system goals, issues and technical system requirements
•Partnering with designers and development team to system functionality is built to a high quality
•Responsible for ensuring that the system lifecycle is followed, and all IT governance processes and procedures are adhered to
•Responsible for application upgrades, including hardware, software or operating systems, interfaces, performance tuning, analysing data and trends
•Responsible for initiation of improvement projects
•Perform business service reviews with terminal operations and stakeholders at least monthly
•Responsible for exploring and enhancing modernization testing for the applications where possible.
•Being Primary contact for 2nd shift work.
We are looking for
•Five+ years’ experience in terminal and transportation industry.
Experience in modernization technology is also requested.
•Six or more years’ experience in general IT management.
•Bachelors degree from an accredited college or university.
Degree in computer science, business administration or related field preferred.