The Senior Director will provide leadership to the overall project management service line for a designated market, including business development, business operations, financial management, client relations, and project operations.
This role is responsible for developing and executing strategic business objectives for Project & Development Services (PDS) through leadership and advanced expertise in collaboration with the PDS Regional Leader and local market Managing Principal.
This position actively works to establish and maintain Cushman & Wakefield’s presence as a thought leader and first-class service provider.
Job Description
Essential Job Duties
– Perform business development activities, including client management, identifying and leading project pursuits, developing proposals and presentations, and contract negotiations
– Financial accountability of market, including overall budgeting and P/L
– Regular interface with internal and external clients to ensure successful delivery of project management services, client goals and objectives are established and achieved, project action plans are implemented, anticipate/respond to all client needs, and generally act as a trusted advisor for comprehensive real estate work
– Maintain client relationships and manage escalated issues to conflict resolution
Oversight of all Investor and Occupier project types including build-to-suit, interior fit out, capital improvement programs
– Negotiate contracts with selected vendor(s) and assess overall execution and performance
– Active management of PDS staff, including adherence to company policy/procedures, staff development, performance management, and team motivation.
Convey and ensure adoption of policies and practices to the team.
– Responsibility for performance of staff and resources to ensure compliance with contractual requirements, all regulating entities and client expectations.
Ensures deliverables are fulfilled including SLA and KPI requirements.
– Develop and maintain network of best in class professionals both internal and external to the organization and execute strategic recruitment and retention plans to ensure best in class talent across the service line.
– Contribute to the refinement of best practices and standards of excellence for the overall service line and to Cushman & Wakefield
– Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.)
Education/Experience/Training:
– Bachelors degree in Architecture, Engineering, Construction Management, Business Administration or related field.
– Masters degree preferred.
Certification preferred.
– 15 or more years or related experience with 5 or more years of management experience required.
Competencies:
– Advanced project management skills with expertise in the project management business.
– Expert in client relations, client management and consulting.
– Excellent verbal and written communication skills.
– Highly organized with strong analytical skills.
– Proven leadership and people skills.
– A strong working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction.
– Software skills: Microsoft Office applications, MS Project