Customer Care Representative (CCR)

Client: Banking Client 

Job Title: Securities Administrative

Job Location: Columbia, MD

Duration: 6 months (With the possibility of extension)

 

Job Responsibilities:

 

·         This position is in the Securities Administration Services (SAS) group. Responsible for processing routine to moderately complex transactions or reconcilements relating to loan or security payments.

 

·         Duties include; providing remittance and correction information to servicers; monitoring of pooled loans to determine non-compliance, communication of information to investors; evaluate servicer performance to ensure compliance with stated agreements; interacting with other departments as needed.

 

·         Research and interpret all controlling legal documents as issues arise with collateral or bond payments. Incumbents must maintain a working knowledge of their area of expertise, including Collateral, Securities, Default or Trust Administration.

 

Job Requirements:

Required Qualifications:

 

·         1+ year of experience in one or a combination of the following: financial service, accounting, or analytical analysis; or a BS/BA degree or higher; OR 2+ years of military experience

 

·         Desired Qualifications: Basic MS Office skills, with advanced skills in Excel Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong analytical skills with high attention to detail and accuracy Strong math skills Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions Excellent verbal, written, and interpersonal communication skills

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