Support Analyst

Job Position
IT Support Analyst

Job Duration
06 Months; Possibility of Extension/Conversion

Job Location
Los Angeles, CA- 90064 [RemoteĀ  till Co-vid]

Roles & Responsibilities:

  • Conduct inventory, maintenance, and troubleshooting for all hardware and compute infrastructure
  • Ensure compliance for all IT standards and security policies
  • Develop instructional documentation and provide training to Rioters
  • Roving supportĀ  for all Workstation, Dev Console and Mobile Phone needs.
  • Identify gaps across hardware and services and then execute initiatives to improve quality of service
  • MobileIron troubleshooting and backend MDM configuration.
  • Tier-2 mobile support for Mobile VPN
  • Experience with managing mobile/cellular devices for a large enterprise.
  • Assist with Fleet Team tasks
  • Enroll phones using Apple configurator.

Skills & Experience Required:

  • 3 years of work experience
  • Ability to work autonomously, prioritize, and self-manage time
  • Excellent proficiency in written and verbal communication
  • Resiliency / Flexibility
  • Familiarity with servicing a broad spectrum of development collaboration tools, including Perforce, GitHub, JIRA, Duo, Confluence and G. Apps
  • Knowledge of MDM tools including SCCM, JAMF, and MobileIron
  • Proficiency in MS Office Suite
  • Windows and OSX security fundamentals
  • Foundational understanding of Agile
  • Knowledge and prior use of Ticket-tracking software

Note : Mobile Support/MobileIron or experience with similar Mobile Support tools is a must

Interested Candidates can drop their resumes directly to my E-mail Id: shivam.kumar@collabera.com with their Contact Information

JIRA,Agile,Collaboration,Training,SCCM,VPN, Communication, Troubleshooting, Compliance,Microsoft Office, Apple

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