Operations Opportunity in Life InsuranceRelationship Case Manager, Remote Position, Highland Capital BrokerageLocation(s): California area preferred & Remote-West CoastRole Type: Full timeSummary:Responsible for the case management of life, LTC and DI applications submitted to the Life New Business Team.
The team member will be responsible for facilitating timely, accurate and relevant communications.
They will serve as a liaison between Agents/FA’s, institutional partners, vendors, Highland Capital VP (VP’s), and Life Insurance carriers on both formal and informal business.
This position requires the analytical ability to successfully combine medical, financial, reinsurance and general life insurance expertise.
The mechanics of managing the business include reviewing applications for accuracy and completeness, ordering and managing requirements through policy issue, and managing requirements for placement.Responsibilities:Review Life Applications for completeness and notify Agents/FA’s and VP’s of missing forms or information neededReview exam and non-medical requirements included with the application in order to determine if risk class applied for is appropriateOrder medical records using discretion based on available information as well as communicating with carrier underwriters to determine necessity.Responsible for ongoing APS follow-up with approved vendors or doctor’s office directly and managing expectations for all partiesOrder telephone interviews and inspection reports as neededReconcile outstanding pending requirements and requests for additional information with Agents, Sales VP and others to set proper expectations, timelines, etc.Order illustrations as needed.
Work with our Sales Support team as needed to ensure accuracy of the illustration in conjunction with the signed Application received.
Verify riders applied for and if 1035X involved which may necessitate the need for additional requirementsPrepare transmittal or cover letter to send both formal and informal applications to carrier(s)Use Paperclip for submitting and storing electronic filesRespond to requests for applications as neededOther related duties as requiredMonitoring and Communication:Maintain correspondence with carriers and vendors by telephone, fax, memoor emailNotify Agents/FA’s and VP’s, of status throughout the process and bring in New Business Management for escalationsForm Relationships with carrier underwriters and be the ” Face” of HCB onbehalf of the FA/Agent’s and VP’s.Advocate and negotiate with life insurance carriers on Informal and Formal offers.Ability to negotiate carrier offers where appropriate to ensure that optimal underwriting class is being received.Ability to explain and “sell” the competitive offer when approved other than applied forFacilitating cases by deciphering the science and make the risk objective more understandable.Work with internal underwriting resources as needed so as to properly position cases.Shop cases with various carriers to offer alternative solutions if approved other than applied forEvaluate underwriting evidence and provide guidance on cases approved other than applied for.Utilize data management systems per Highland Capital protocol to document and ensure accurate reportingEducation Requirements:Associates college degree is required.Basic Requirements:3 + years brokerage New Business or Life Insurance industry experienceProficient with Microsoft Word, Excel, Outlook, and ability to work effectively within multiple web browsers and learn new technology as neededUtilize web-based agency management system to track case activity, or preferably hands on experience with iPipeline suite of products including Agency IntegratorUtilize web-based document management system to organize, manage and securely transmit applications and all case related documents to our carrier partners using Paper ClipUtilize data management systems per Highland Capital protocols to ensure accurate reportingPreferred Requirements:Prior knowledge of medical and/or financial underwriting terminology is a plusIndustry designations (e.G., FLMI, ALU, CLU, ChFC, CFP, etc.) are a plusBe A Part Of The Team Behind Our Success!At Advisor Group, we support financial professionals across the nation, the people who help everyday Americans achieve their dreams.
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Equal Opportunity EmployerAdvisor Group is an equal opportunity employer.
We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.EligibilityApplicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Advisor Group.Unqualified ApplicationsAdvisor Group does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.Recruiting AgenciesAdvisor Group only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions.
Fees will not be paid for unsolicited submissions.