Customer Service

$16 to $18

Duties and Responsibilities:

Man the phones during the day for the Marketing Department of CMG; answering calls from clients/customers. 

  • Responsible for driving a positive patient customer service experience through multiple support channels including the patient portal, clinical platform and messaging systems
  • Respond to inquiries from patients and outside agencies.
  • Refer, when necessary and forwarding calls to the appropriate person or department.
  • Adhere to all organizational policies, HIPAA regulations and Joint Commission guidelines.
  • Building a supportive relationship with patients while providing care coordination support that will ensure access to appropriate services for their health needs.
  • Schedule monthly phone calls with patients.
  • Manning the phone lines; answering calls from clients/customers.
  • Setting or scheduling appointments.
  • All other duties assigned.

 

Qualifications:

  • At least 1 year of experience in customer service; working phone lines
  • At least 1 year experience in healthcare customer service.
  • Excellent telephone etiquette
  • Proficient oral and written communication skills
  • Able to multitask and work in a fast-paced environment
  • Proficient computer knowledge 
  • Able to work in Sacramento, CA
  • Authorized to work in the US
  • Able to speak fluent Spanish is highly preferred

Powered by JazzHR

Related Post