Our Rocket Pro team designs game-changing experiences that empower our trusted partners and professionals by strengthening their capabilities and client relationships.
We’re on an amazing journey to pursue our vision of creating digital solutions that give our partners speed, visibility and control.
Join the Rocket Pro team and help us raise the bar for the fintech industry.Minimum Qualifications 5 years of experience in user research or similar fieldBachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related fieldDemonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at onceDemonstrated ability in presentation and storytellingPreferred Qualifications 7 years of experience in user research or similar fieldMaster’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related fieldDemonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studiesDemonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysisDemonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholdersUnderstanding of the mortgage or financial services technology industryJob SummaryThe UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors.
They provide actionable insights and artifacts to drive direction and confidence in product decisions.
They engage and support a culture of research and continuous learning across the company.
ResponsibilitiesWork across disciplines to explore research opportunities within a given business area, then size and prioritize tasks to meet deadlinesDesign and conduct studies that leverage multiple research methods while maintaining the appropriate scopeIdentify when project assumptions or potential bias impacts your research, and share the potential impact when delivering research findingsGather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and prioritiesVisualize research findings into tangible artifacts such as customer journey maps, service blueprints and personasCollaborate with product teams to build balanced, data-driven backlogs that address both user and business needsBuild strong relationships across business areas and disciplines as a supporter of UX ResearchWho We AreWe’re America’s largest mortgage lender, closing loans in all 50 states.
J.D.
Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past 11 consecutive years, 2010
– 2020.
The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D.
Power for 7 consecutive years, 2014
– 2020, each year the company was eligible.
There’s a simple reason we’ve been so successful: We care about the people we work with.If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here.
We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else.
Quicken Loans was once again named to FORTUNE magazine’s “100 Best Companies to Work For” list in 2019 and has been included in the magazine’s top one-third of companies named to the list for the past 16 consecutive years.
In addition, Essence Magazine named Quicken Loans the “#1 Place to Work in the Country for African Americans.”DisclaimerThis is an outline of the primary responsibilities of this position.
As with everything in life, things change.
The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.
We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.