Contact Center Representative

September 16, 2021September 16, 2021 | | 0 Comment | 12:30 am

Adecco is currently assisting an LA-based client recruiting with an immediate need for a remote Contact Center Rep who has ticketing system and online chat experience.  Pay rate $20/hr.  Work hours are flexible,  8 hours/day, 5 days/week between the hours of 6am and 8pm PT with possible future weekend hours.  Initial assignment length is 6 mos however could extend and or convert temp to hire based on business needs and candidate performance.
Please review the details below and if you meet the must-have qualifications listed, Apply Now!
Responsibilities:

  • Responding to customer inquiries in a timely manner via email or chat (not phone)
  • Basic product troubleshooting
  • Processing warranty requests with customer follow up
  • Provide exceptional customer service, with a passion for exceeding customer expectations

    • Must-have requirements:

  • 1-3 years’ experience providing customer service via support ticketing platforms including online chat and email
  • Appreciation and enthusiasm for cannabis culture
  • Tech savvy including Excel
  • Be patient and service-oriented
  • Strong written email communication skills
  • Excellent organizational and time management skills/ability to work under pressure
  • History of building and managing client relationships.
  • Manages and self directs priorities with minimal oversight
  • A workspace free of distractions

    • Nice to have requirements:

  • Zendesk and Shopify experience a plus.
  • Proficiency in using Google sheets, docs a plus.
  • Mac Book experience

    • What’s in this for you?

  • Pay rate $20/hr DOE
  • Fully remote with flexible work hours
  • Laptop provided
  • Weekly Pay – you receive a paycheck every week
  • Comprehensive benefits after 1 week – medical, dental, vision, options available

    • Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records  

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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