Job Summary The Director, Marketplace Operations is positioned within our Global Operations business and will be directly responsible for managing all facets of our Feedonomics Premier and Lite eCommerce marketplaces product as it relates to people, process and technology management.
Your specific area of focus will be on leading a full service Marketplace Team, partnering with our product and development teams to improve existing products, client relationship, partnership and escalation management, client retention, performance management and solving operational problems around: * Ecommerce Marketplace Operations Integrations (i.e.
Amazon, Walmart, eBay, Target, Facebook, Google)* Product Listing, Inventory, and Pricing Management* Order Management; Inventory Management* Internal Tools and Onboarding Management You will work closely with our Product, Engineering, Sales and Marketing team(s), along with building partnerships with our Operations key stakeholders to ensure alignment on how we fulfill for our clients.
*This is a Remote Opportunity* What You’ll Be Doing * The Director, Marketplace Operations will be directly responsible for Feedonomics Marketplace Offering including but not limited to:* Marketplace Operations product support and accountability* Management of our Marketplace Feed Manager, Fulfillment and Support teams* Operationalize our go-to-market strategies for Marketplaces* Product support; working directly with our Product Managers for Marketplace to ensure we deliver to clients in a timely manner;* Feature enhancement; working with our dev and product teams to ensure our FeedAmp product is poised to deliver best in class service* Execution of our Feedonomics Marketplace plan* Client Relationship Management / Retention* Internal and external Marketplace Education and sending communication across the team* Supporting our current base of business with our existing clients and looking for future opportunities within our existing client base* Overall management of our Feedonomics Marketplace business with the goal of “best in class”* Additional Management duties: People (time card management; performance management); Processes; Clients (client success; retention; happiness); Technology* Develop a deep knowledge and understanding of our users’ needs.
Create and follow through on actionable products & strategies for solving their needs* Identify great product opportunities and make recommendations about what the team should (or shouldn’t) prioritize, with strong quantitative and qualitative reasoning* Define and frame complex problems for the product engineering team* Comfortably engage with all levels of key stakeholders* Lead as a subject matter expert and a reference on how products at Feedonomics work Minimum Requirements * 5+ years of professional experience with marketplace account AND client relationship management* Hands-on experience managing Amazon, Walmart, or eBay merchant accounts* 3-5 year direct people management experience* A can-do attitude and team-centric* Strong passion and drive to succeed* Demonstrable ability to multi-task and adhere to deadlines* Well-organized with a customer-oriented approach* Excellent written and verbal communication skills* Applicants must be authorized to work in the U.S.
Nice to Have * Hands-on experience with PPC, Display, and Social* Certifications such as AdWords, Bing, Analytics, etc.* Basic HTML or SQL About You * BA/BS degree, preferably STEM w/ Marketing experience* 5+ years professional experience with marketplace management* Experience with eCommerce marketplace integrations* Experience working in a startup environment* Experience working closely with designers, engineers, and key business stakeholders* Product experience in eCommerce, B2B, and/or SaaS What’s In It for You * Work in an awesome collaborative team environment with impressive team members and culture* Extremely competitive pay* Medical, Dental, Vision (VSP)* HealthCare FSA & HSA* 401K Retirement* Educational Assistance* Adoption Assistance* Generous PTO package which includes unlimited leave for salaried team members* Monthly ½ Day Fridays* Life Insurance* Dependent Care Reimbursement Account* Fast-growing company emerging as best-in-class and industry leader* Autonomy in work* Casual dress* Fun team events (Monthly and virtual for now)* Game room with Ping Pong, Pool table, Arcade Basketball and Zen” room with massage chair (in our physical LA office) About Us Feedonomics is a rapidly growing eCommerce advertising platform.
Feedonomics services many of the world’s most prolific advertising agencies and brands, including over 30% of the top 1,000 internet retailers.
We enable eCommerce clients to do omnichannel advertising on hundreds of advertising channels like Google Shopping, Amazon, and Facebook Dynamic Product Ads.
Feedonomics combines best-in-class technology and service to list products everywhere people shop online, including Google Shopping, Amazon, and Facebook.
Our client experience full-service feed set-up, optimization, and 24/7 support from a dedicated FeedFillment™ team, or get trained to use the full power of the Feedonomics platform.
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