As a Customer Service Representative, you will be responsible for scheduling appointments and following up with the members who have requested information. You will be working with them on a one-on-one basis to ensure that each member understands what is available to them.
We are seeking applicants with a career orientated mentality with exceptional customer service skills; those with the eagerness to learn, and the ability to work independently as well as the willingness to work as a team in order to better service the different members and entities we work with.
Due to COVID-19; we are conducting our interviews 1 on 1 via zoom and zoom webinars to ensure the safety of our staff and applicants.
Requirements:
Previous customer service and sales experience is a plus.
Must have strong communication skills.
Must be personable and comfortable interacting with customers daily.
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Benefits:
Health insurance reimbursement (upon qualification)
Life insurance
Retirement Plan
UNION BENEFITS – Our staff also belong to a union which includes benefits
Flexible hours
Remote work optional and available
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions