Military Veterans are Encouraged to Apply.
Job Details: DEBIT CARD REP II
WHAT IS THE OPPORTUNITY?
Responsible for independently researching and processing adjustments relating to City National Banks’ Debit and ATM Cards.
Banking and Investment Services Division
As a member of City National’s Banking & Investment Services group, you will be part of the essential central operations and back-end hub for all of the bank’s lines of business.
WHAT WILL YOU DO?
- Process Non-Proprietary Fee waiver and Surcharge Fee waiver requests. Requests are reviewed for accuracy and proper approval. Card records are reviewed to ensure cards are in open status. Fee waivers updated on the system in addition to updates to the Master Access file.
- Answer customer calls
- Process and respond to incoming operational email requests.
- Research and process suspect transactions performed at our ATMs. Research and process Star Adjustments. Research is performed using STAR reports retrieved through Star Station.
- Daily review of various bank controls including identifying entries to the bank controls researching unrecognized entries and clearing accordingly by working with the fraud group to clear. Occasionally FIS may be contacted for research.
- Research requests from the fraud review group to resolve Reg E claims (ATM claims for on-us transactions). Research is performed using reports 2000, FIS Cardbase, FIS Data Navigator and ATM data capture to determine if the client received the bills. Work with the branch to perform cash certifications. Forward the information to Reg E to complete the claim.
- Allocation of Surcharges waived to requesting cost centers. The surcharge bank control is cleared daily by posting entries to the proper cost center. In addition to posting the entries this person is responsible for maintaining the access database (updating new cardholders and cost centers, providing NY with a monthly list, deleting purged and blocked records).
- Review and allocate charges submitted by Star to the designated GLs. Maintain cost analysis details and identify new, quarterly, yearly and other expenses related to Reg E.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Minimum 2 years of financial services experience
- Minimum 2 years of direct client service experience
- Minimum 2 years of bank card operations or ATM experience
Skills and Knowledge
- High School Diploma or GED required.
- Some College preferred.
- Must have excellent written and verbal skills.
- Customer Service oriented.
- Detail Oriented.
- Organizational Skills.
- Must be PC literate (e.g., Microsoft Office Word, Excel, Outlook, Access).
- Must be able to create Excel matrix using formulas.
- Experience in basic accounting and reconciliation helpful.
- Understanding of Automated Teller Machine (ATM)operations and reconciliation helpful.
- Ability to work in a fast pace and high volume environment.
- Must be an analytical thinker, organized, follow procedures and able to make decisions independently.
- Data input accuracy is crucial.
- Knowledge using Star Station helpful.
- Knowledge of Regulation “E” helpful.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled