Great Growth Opportunity in Chatsworth!
The Customer Service Specialist is responsible for the order to invoice process as well as serving as the hub for consumer inquiries and complaints.
Pay Rate: $20 or DOE
Hours: 8:00 am to 5:00 pm
Schedule: Monday through Friday (some occasional weekends as business demands)
Temp to Hire!
Key Responsibilities
- Receive, review, and process customer orders accurately and in a timely manner.
- Function as the central point of contact for all orders.
- Provide best in class customer service to every customer.
- Work alongside fulfillment & logistics teams.
- Communicate changes to orders to all internal and external stakeholders as needed.
- Communicate with customers regarding potential order issues.
- Onboard new customers as needed.
- Serve as the hub of communications for consumer inquiries.
- Ensures inquiries and complaints are handled appropriately.
- Other duties and responsibilities as required, must be comfortable with a fast-paced environment.
Skill Requirements
- Education Minimum: High school diploma or equivalent, college degree preferred.
- 2 years customer service experience
- Must have a strong sense of urgency and responsiveness to our customers.
- Excellent oral and written communication skills.
- Detail oriented, able to multi-task, prioritize, and manage time effectively.
- Ability to problem solve.
- Team player, and ability to work well with a diverse set of people.
- Self-starter who can operate with limited supervision.
- Must be proficient in Microsoft Office Suite.
- Experience with SAP B1 ERP preferred.
- SOS Inventory experience/Sage 100 preferred, but not required.
Education & Experience Requirements
- Bachelor’s degree in business, accounting, finance or related discipline
- Two (2) years’ plus experience in a direct accounting role
- Ability to sit, stand or walk for up to two (2) hours consecutively.
- Ability to travel (domestically) on occasion
- Must pass the pre-employment background check.
- Willingness & ability to work irregular hours (evenings & weekends) on occasion (per business demands)
2-3 Years