The West Coast Director of Business Development establishes and leads growth strategies for calls and admissions by evaluating trends, establishing critical measurements, determining production, productivity, quality, and client-service strategies, designing systems, identifying/accumulating resources, identifying and removing barriers, and implementing change, and monitoring for continuous process improvement.
Serves as a liaison between community clinical partners and the facility(s) serving clients with mental health and addiction disorders.Relationships and ContactsWithin the organization: Initiates and maintains frequent and close working relationships with the admissions, business development and outreach teams, facility leadership and clinical team members within each facility.Outside the organization: Initiates and maintains frequent and close working relationships with vendors, community partners, clinical providers, and referral sources.Essential Responsibilities:Strategically leads cross facility discussions proactively to leverage cross referrals, coordinate around shared referrals accounts/contacts and appropriately leverages the Odyssey network of services.Leads the clinical outreach team to prioritize and build provider alliances at strategic levels.Conducts quarterly strategic planning sessions with leadership and team to review prior quarter results and update the next two quarter’s plans.Completes all weekly, monthly and quarterly report process timely.Utilizes new and existing data sources in planning and competent in working within excel/pivot to analysis results, power point and word to share findings.Manages the team and facility business development and marketing budget items to annual plans.Tracks and reports projected to actual spending against budget in all key areas of expenses: travel, conference, promotion, advertisement and events.Leads dynamic networking events, tours and other activities to advance the facility brand and market position.Leverages existing reporting and database capabilities within Salesforce to build talking points and other tools to help arm the outreach team in differentiating services/programs.Remains current regarding industry trends, competition and community variables impacting referral and payer relations.
Brings information forward to leaderships and outreach teams.Monitors all communications to maximize client and clinical partner facing quality encounters to provide timely feedback and coaching to outreach staff.Audits all outreach activities within Salesforce to ensure completeness and meaningful content.Coaches Business Development and Marketing staff in:Identifying and overcoming obstacles within the admissions and clinical partnership relationsEnsures the facility(s) talking point/branding guidelines are up-to-date and utilized in internal and external written and verbal communicationsRemaining within the budgeted expense models and adhere to the expense policies/guidelines for approval and submission.Facilitates quarterly meeting involving the Odyssey and facility leadership(s)Provide weekly coaching sessions with at least one ride with every 6 months.
Additional ResponsibilitiesAttends scheduled virtual, in person and internal and external business development and facility meetings.Collaborates with executive leadership to formulate goals/objectives for admissions teams at each location.Maximizes available resources to meet or exceed strategic growth goals.Actively seeks and identifies new referral sources/partnerships.Other duties as assigned.ISJP123Core competencies:Customer FocusDriving / Executing ResultsCompelling Internal and External CommunicationsBuilding Strategic RelationshipsEffective Administrative SkillsEmotional IntelligenceBusiness AcumenSale Ability / Persuasiveness-Job specifications:Education: Requires a minimum of a Bachelor’s Degree from an accredited college or university, with a preferred focus in behavioral healthcare, substance use disorder within an acute hospital or residential setting.Experience: Requires a minimum of three-five tears related experience, preferably in a behavioral health specific environment.Licensures / Certifications: None