The Payroll and HR Specialist is the primary Payroll & HR contact for a group of our clients across multiple industries. The successful candidate will have deep payroll experience, along with supporting HR experience in a variety of industries (experience working at a payroll company or PEO is extremely helpful), strong change management experience, and top-notch communication skills (both written and verbal).
In addition, he or she must be incredibly customer-focused and ready for the challenge of keeping many clients satisfied!
This is a remote, work from home position with periodic local travel (typically 1-2 days a quarter)
Although there is inherent schedule flexibility built into the role, it is expected that the Specialist be available to clients as needed.
Although this typically involves working during typical business hours, on rare occasion the Specialist may be asked to support client needs early in the morning or evenings.
It is imperative that clients feel supported and that they can contact the Specialist anytime and get a very quick response. Customer focus and responsiveness is a must in this position.
Essential Job Functions (As a Consultant to our Clients):
Working closely with assigned Client Supervisor (typically the CEO, President, CFO or Controller), HR Pals Team Leader, and Client group members to serve as a hands-on payroll and human resources expert for the client, and formulate partnerships across the business.
Provide excellent customer service to the Company’s clients via email and phone.
The ideal candidate will have experience in the payroll service industry, including state and Federal taxation issues, taxation of various benefits, ACA reporting, payroll preparation and processing, quarterly and annual payroll tax returns.
Manage the overall administration, coordination and evaluation of the HR function for each client, including new hire onboarding, benefits administration, status changes, employee performance, terminations, and other areas of HR.
Ability to be flexible and willing to take on a variety of assignments, depending on the clients specific HR needs.
Our clients expect us to be a full-service HR department that handles all aspects of HR for them, so having a “can-do” attitude with regards to fulfilling client requests and needs is a must.
Seek out support from a HR Pals team leader if unsure how to fulfill a request.
Make well researched decisions and counsel consistently and appropriately to management and team members to maintain a productive and positive work environment and achieve optimal performance.
Where appropriate provide options to clients for alternative courses of action.
Educate and advise management and team members with regard to employment laws, HR policies and procedures and state and federal laws.
Identify potential legal risk to the client and make recommendations on next steps to minimize risk and ensure compliance.
Build and maintain healthy relationships with all team members.
Other duties as assigned
Required Education, Experience, Skills and Abilities:
Bachelor’s Degree in HR, Finance, Business Administration or related field with 5+ years of successful payroll and HR experience in multiple industries.
Payroll company or PEO experience preferred Demonstrated track record of establishing relationships and earning credibility and respect with client groups.
Strong consultation skills and proven track record in a client facing, matrixed role, including the ability to influence leaders to align people processes and practices with business objective. Expert knowledge of California and Federal labor and payroll laws.
Solid understanding of payroll best practices Able to identify and resolve problems in a timely manner Customer focused mindset Highly proficient with Microsoft Office and good knowledge of payroll software What’s your highest level of education completed?
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