We seek a compassionate staff leader for our growing healthcare organization who serves to make an impact on the lives of our patients. We provide critical care to underserved populations by using innovative tools and working closely with community partners to improve patient health: building a pathway for positive change in our communities.
The Clinic Supervisor will assist in the day-to-day operations in medical offices practicing in Los Angeles or the San Fernando Valley, in pediatrics and general medicine. This position requires the Supervisor to support the medical clinic to delivery of healthcare services.
The Clinic Supervisor collaborates with staff to ensure that the clinics are managing clinician schedules, supporting patient access and customer satisfaction, and managing expectations of routine child and adult wellness exams. The supervisor will also assist with operating policies, producing reports, and help with training for employees.
RESPONSIBILITIES:
- Support operations in back and front office teams
- Comply with department policy and procedures
- Collect medical records, conduct reviews, and ensure accuracy of documentation for reporting
- Implement action plans to achieve site and system-wide goals, and serve as a role model to clinic staff.
- Attend staff meetings to facilitate communication and a clear vision of clinic goals.
- Assist in planning and implementation of projects to improve the delivery of services and quality of care
- Understand the principles of CMS, HEDIS, NCQA, Health Plan Quality Standards, and HIPAA
- Promote a positive working relationship between providers and health plans
- Establish trust with team members and providers
- Communicate the vision for change through activities such as presenting best practices and standards of quality of care
- Assist with components of clinic staff hiring, i.e. selection, training, and onboarding
- Oversee the facilities maintenance of the clinic building, offices, and equipment
- Oversee ordering and inventory of office and medical supplies.
- Responsible for providing a pleasant and professional customer service experience to all external and internal customers
- Attend to health plans, provider, and interdepartmental calls in accordance with exceptional customer service; always maintain professional and appropriate behavior (actions/verbal)
- Performs other duties, projects, and actions as assigned.
REQUIRED QUALIFICATIONS:
- 5+ years healthcare-related experience
- 3+ years supervisory experience
- Strong knowledge of managed care and health plan standards
- Excellent analytical critical reasoning and interpersonal communication skills
- Must exhibit efficiency, collaboration, candor, openness, and results orientation
- Ability to understands and explain data reports in different ways to practitioners
- Excellent verbal and written communication skills, and ability to collaborate with co-workers, senior leadership, and other management.
- Proven ability to prioritized and organize multi-faceted/multiple responsibilities simultaneously in a fast-paced, changing environment while meeting deadlines and turnaround time requirements
- Must be able to work independently utilizing all resources available while staying within the boundaries of duties
- Must possess the ability to educate and train provider office staff members
- The ability to keep a high level of confidence and discretion when dealing with sensitive matters relating to providers, members, business plans, strategies, and other sensitive information is required
- Must be ethical and possess the ability to remain impartial and objective
- Proficient with Microsoft applications
- Personal & Professional Qualities
- Punctuality, Creativity, Self-motivation
- Professional appearance and conduct
- Conceptual and “big picture” understanding
- Able to function independently under time constraints
- Willing to learn and develop new responsibilities and skills
- Good organization, critical thinking, and problem-solving skills
- Must be detail-oriented and able to work autonomously but also as a team member
- Should have strong communication and customer service skills and respect for confidentiality
PREFERRED QUALIFICATIONS:
- Fluent in Spanish
- Knowledge of practice management
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