Tired of bidding your next home improvement project?
Looking to get off your knees from years of back breaking work?
Need a reliable paycheck and benefits from a nationwide remodeling contractor?American Standard, the nation’s oldest plumbing company, is searching for a Field Quality Specialist (FQS) to support our Installation and Service teams in Southern California.
The FQS will be responsible for training new contractors, inspecting installation work, evaluating workmanship and supporting our Service team with high profile customer complaints.
The position will require travel throughout Southern California and occasionally neighboring states when required.Responsibilities* Conduct random installation inspections of new and existing installers.* Complete initial training sessions with installer prospects to assist with onboarding process.* Complete Installer Evaluation forms to identify additional training opportunities.* Complete remedial training sessions with installers responsible for poor workmanship.* Resolve escalated service tickets for product failures and workmanship errors.* Complete regional training exercises for new installation techniques and product changes.* Assist Service team with customer support phone calls when necessary.* Provide weekly reporting summary on all product failures and workmanship related problems.* Conduct Service inspections for high profile disputes to identify root cause and next steps.* Complete Uninstall/Reinstalls when needed to address high-level customer disputes.Ideal candidate will have minimum of two to four years of field experience in construction, bath remodel or other home improvement or residential remodeling field.
Experience working directly with Home Improvement contractors a plus or running your own business.Must be computer literate in Word, Excel, and Outlook.
Strong communication skills that enable challenging discussions with Installer network and/or customers, ability to relate to distinct audiences including customers, sales representatives, installers, and various levels of management.Must be professional and have a good command of business English.
A positive customer service attitude is a must.
Ability to multi-task.Significant travel required, up to 75% or greater.Minimum of associate’s degree or equivalent experience in construction-related field.
Valid Driver’s License required