Summary of position The Salesforce Business Analyst will support the ongoing development of our technology platforms such as Salesforce.com deployment along with key reporting and analytics.
The successful candidate will have a record of success in improving processes and adoption using the Force.com platform and building key dashboards and reporting.
The Salesforce Business Analyst will work closely with functional leaders, business units, and subject matter experts to identify develop and deploy new business processes.
This role is part analyst, technical project manager and administrator.
The Business Analyst will be responsible for executing on the day-to-day support, maintenance, and improvement of our CRM platform including reporting and dashboards.
Key Duties & Responsibilities Help serve as system administrator for the Salesforce.com environment with 325 users Handle basic administrative functions using ServiceNow including user account maintenance (SSO,roles/profiles), reports and dashboards, workflows and other routine tasks Complete regular internal system audits and identify areas of improvement Help support Salesforce.com data feeds and other integrations Coordinate the evaluation, scope and completion of new development requests Work with our Sales Ops management team to establish suitable processes to support administrative, development, and change management activities Assist in supporting of new users, and grow the Salesforce.com skill set across the organization Support business and technical requirements as needed Effectively act as the liaison between our users, vendors and the Salesforce development teams Work independently with members of the user community to define and document development requirements Support testing of new Salesforce functionality roll outs Document system processes and functions Skills Required Excellent project management skills and a positive attitude Ability to use visualization tools such as Tableau to support reporting and dashboards.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Experience Required Minimum two years of experience as a Salesforce.com administrator in a 200 user org Salesforce.com Admin (ADM201 or ADM211) certified preferred Experience in Sales, Service, and Community (Experience) Clouds.
Ability to work in a fast paced environment Collecting and analyzing data to improve business processes and/or identify opportunities Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce.com best practices and functionality Strong data management abilities A documented history of successfully driving projects to completion A demonstrated ability to understand and articulate complex requirements Previous experience working in a SCRUM or agile environment preferred