Johnson Service Group (JSG) is teamed with a global leader in the aerospace and defense markets.
Our client is seeking an outstanding Customer Support Representative with strong related skills and experience.
Required Skills and Expertise:
3+ years of related work experience in supporting a fast-paced, heavy work load environment for MRO and after-market repairs, within the aerospace and defense and/or similar industry.
SAP or similar ERP system experience is preferred.
Plan, schedule and manage customers and related communications.
Manage and process purchase orders and submitting quotes to customers.
Support products and services to make certain that product quality standards and customer expectations are met.
Review customer contract and responsible for account administration, including customer contacts.
Will provide clients with pricing and quotation responses.
Manage and generate client sales reports.
Contract review of purchase orders.
Investigate service issues and provide resolution.
Assist in managing customer relationship levels, including project status reports, supplier deviation reports (SDR), and milestone charts.
Participate in providing forecast information, and may participate in planning meetings with the sales team.
May interface with Accounts Receivable management, including collections, and processing of PO’s for payment.
Must have excellent written and verbal communication skills.
Solid understanding of the overall sales cycle/process.
Ability to negotiate agreement and strong project management skills.
Education:
High School diploma or GED equivalent.
Associates or Bachelor’s Degree is a plus, but not required.
Location: Santa Clarita, CA