Health care isn’t just changing.
It’s growing more complex every day.
ICD10 replaces ICD9.
Affordable Care adds new challenges and financial constraints.
Where does it all lead?
Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution.
And that’s what fueled these exciting new opportunities.
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise.
As part of the growing family of UnitedHealth Group, we’ll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you’re looking for a better place to use your passion and your desire to drive change, this is the place to be.
It’s an opportunity to do your life’s best work.(sm)
This position is for a Trainer supporting the Optum Shared Services
– Transactions organization, including the Claims Operations, Payment Integrity, and Advanced Analytics Labs business units.
Chief responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced.
The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens.
May also deliver soft skills training.
The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient.
Additionally, they will network across other areas of Optum Shared Services
– Transactions Training to broaden their knowledge base and expand the training offering.
If you are located in California, Arizona or Nevada, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
Training Delivery
– 60-70% Conduct training for newly hired operational team members on core systems, processes, and applications Provide training on culture and values aligned with Our United Culture Deliver training using multiple mediums
– classroom, webinar, blended learning approaches Deliver continuing education, up skill, and performance improvement training as necessary Provide feedback on trainee performance in the classroom to Operational Leaders Training Preparation, Development, and Follow Up
– 20-30% Participate in the instructional design and development process as necessary for large scale curriculum design projects Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement May enroll and grant credit in Learning Management System for courses administered Maintain expertise as needed in functional areas supported Plan, prepare and teach back new material prior to class start (side by sides, self-study, and live practice) Other Duties As Assigned
– 5-10%
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Undergraduate degree with 2+ years of relevant experience OR high school diploma/GED with 6+ years of relevant work experience in business management, training or other field of study that supports job role Experience working in Revenue Cycle Management, Patient Access, and/or Patient Registration Experience delivering training in a business operations, corporate, or sales environment Experience delivering presentations to multiple levels of employee and leadership Experience utilizing adult learning principles to deliver training in a corporate environment Effectively manages learning across multiple platforms / processes Travel up to 25%
Preferred Qualifications:
Virtual training experience Possess excellent time management and prioritization skills
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise.
As part of the growing family of UnitedHealth Group, we’ll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you’re looking for a better place to use your passion and your desire to drive change, this is the place to be.
It’s an opportunity to do your life’s best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.
Job Keywords: Trainer, Training, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, CA, California, AZ, Arizona, NV, Nevada