Share Requisition # HRC0595149The Patient/Provider Services Representative handles the administrative activities for the call center. This position responds to a large amount of incoming calls, open and maintain member inquiry by detailing information and handling complaints. This position works with a wide range of internal and external partners, including physicians, senior management, managers, and office staff. Will work independently and take initiative.Job Duties and Responsibilities:* Serves as a liaison between providers, patients, health plans and other internal departments throughout the Cedars-Sinai providing superb customer service, daily and weekly updates of call center activities to ensure success of department.* Provides operational support including training when appropriate.* Responds to issues pertaining to claims, eligibility, utilization/referrals, quality and/or marketing.* Handles complaints and provides appropriate solutions and alternative options.Education:High school diploma or GED required. AA or BS degree preferredExperience:* Three (3) or more years of experience in a medical practice, billing service, health plan or customer service department. Call Center experience preferred.* Should have outstanding customer service skills and proven knowledge of health insurance, managed care reimbursement and medical delivery system.* Ability to rapidly adjust thought process to multiple customers.* Knowledge of EPIC and PC skills preferred.* Bilingual a plus.* Working Title: Patient & Provider Srvs Rep – Member Services* Department: MNS Member Svcs* Business Entity: Medical Network* City: Los Angeles* Job Category: Administrative* Job Specialty: Admissions/Registration* Position Type: Full-time* Shift Length: 8 hour shift* Shift Type: DayCedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.