About the TeamOn the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform.About the RoleAs a Senior Manager, Payment Operations, you are a critical piece of DoorDash’s growth and success in every market in which we operate. You will be responsible for formulating our ongoing payment operations strategy and driving excellence across all payment interactions for our merchants. This includes fine-tuning existing payment processes, enabling best-in-class financial reconciliation, innovating new internal tools/processes, leading strategic projects, and working side-by-side with our Product team to build new product features.You’re excited about this opportunity because you will…* Drive payments strategy – Understand the payment needs and wants of our merchants to shape DoorDash’s payment operations strategy, build tools/processes that support operational excellence and inform the payments product roadmap* Implement payment operations – Optimize DoorDash’s existing payment/reconciliation processes and triage data bugs to ensure accuracy and efficiency in meeting all external and internal requirements; Drive step change improvements to the current process; Define KPIs and goals, assess performance against goals; build the analytics infrastructure, tools and reporting to track performance* Work cross functionally to ensure that Merchants have a flawless payments experience – Work cross-functionally within DD (e.g., Finance, Tax, Product, Operations, and Sales teams) and externally with our partners (e.g., Stripe) to make sure merchants have the best possible experience when using DoorDash’s payment services;We’re excited about you because…* You have 5-10 years of experience in payment operations / financial services / banking / analytics / consulting or related experience; high-growth or early-stage startup experience is a plus* Experience working with external vendors such as banks and fintechs is a plus* You have a strong financial background, with an understanding of transaction reconciliation* You have a proven track record of leading initiatives, working cross-functionally to achieve goals, and making data-driven decisions that balance between business, system and operational requirements* Experience in a customer-facing or relationship management role is a plus* You have Excel mastery and SQL proficiency* Experience with data visualization tools (ex. Tableau, Data Studio, Mode, etc) is a plus* You’re a self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment* You’re naturally curious – You always look for ways to innovate and improve* You’re entrepreneurial – You crave responsibility and want to shape the vision and direction of the company* You’re relentless – You roll up your sleeves and do whatever it takes to make things successful* You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions* You’re a problem solver – You take an analytical approach to problem-solving and can independently translate high-level goals into actionable plansWhy You’ll Love Working at DoorDash* We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.* We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.* We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.* We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.If you need any accommodations, please inform your recruiting contact upon initial connection.