*Full Time, Contract to Hire, Weekly Pay, 401k/H&W Paid Time Off, Paid Holidays, Insurance Benefits (after hire)
Passport Support Associate
– Level III -Los Angeles, CA Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers and is proud to be recruiting for Passport Associates for a Government Contract Agency Company in Los Angeles, California.
Shifts/Pay 1st shift Pay Rate: $18.25/hr PLUS
– $4.41 up to 40 hours into 401k/H&W account
Job Details: Performs various clerical and repetitive manual functions.
Operates various office equipment in the preparation, processing and mailing of passports and passport related documents.
Utilizes the current TDIS-PD computer operating system to include creation of document batches, document imaging scanning and reviewing, retrieval of individual application information, data entry, book/card printing, the generation of mailing labels, and sorting and affixing postage to scaled envelopes.
Must be able to perform quality checks for standard fee information on individual applications.
Ability to follow pre-set pattern for document sequencing.
Knowledge of basic filing skills to insert and retrieve application packages from file cabinets.
May involve performing cashiering duties on occasion.
Perform the following duties:
The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence.
The Support Associate Level III shall perform all duties required by the Support Associate Level II including, but not limited to, the following: Review all types of Passport application (i.e.
DS-82, DS-11, DS 5504, DS 4085, and re-entry applications) data to ensure completed basic information is recorded accurately into DOS systems
Assist DOS Passport Specialists with Holds removal cases.
Duties include reviewing documentation, faxing information, and maintaining a file system, Handle complaint letters/phone calls.
Deal with urgent requests by applicants, under the direction of a DOS Passport Specialist Perform an administrative review on suspended applications.
Attach proper paperwork to application to continue the EF/AR process Insuring TDIS-PD screen is updated with the correct suspense information Generate Informational Request Letters (IRLs) and emails that clearly convey requests for additional documentation or information to passport applicants Access Passport information forms to prepare Lookouts for the CLASS system as directed by the designated Passport Specialist.
Prepare correspondence for applications not issued.
Generate corrective correspondence for acceptance agents.
Interface with the National Passport Information Center (NPIC) to resolve cases.
Perform an administrative review on suspended applications.
Filling out and affixing a suspense tag indicating
DOS letters to be sent to applicant.
Insuring TDIS-PD screen is updated with the correct suspense information.
Deal with urgent requests by applicants, under the direction of a DOS Passport Specialist
Verify all applications to determine the proper payment for expedite service.
Attach the proper paperwork to application to continue the EF/AR process.
Generate IRLs and email or call Expedite Fee (EF)/Application Response (AR) applicants.
Receive undeliverable Passports, requesting issued applications from QC, and resolving mailing problems.
Perform Quality Control in verifying that application data matches Passport processing data.
Assist in training lower level Support Associates in job functions, duties, and tasks.
Contact those acceptance facilities that bypass the lockbox provider without authorization
Assist with photocopy application and attachments, fax/scan, set up application to be abandoned and forward hard copies to requesting Agency Communicate with passport acceptance facility program managers under the direction of the CSM Communicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies (except for law-enforcement) under the direction of the CSM.
Collect and record survey responses.
Identify and take initiative to report trends or patterns in the volume or nature of inquiries handle.
When not directly assisting Customer Service, serve as a member of NPIC search team
Conduct research on passport cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, government, commercial, and open source databases.
Write recommended findings in a clear and concise manner that summarize the information gathered and identified during research.
Perform analyses on passport cases being suspended to identify trends that may be useful in future research that is being conducted sent to Passport Specialists.
Identify errors and areas for improvement in memos associated with these applications
Data Entry: Enter information from application into data fields.
Required Qualifications:
• Active “Secret” Security Clearance (REQUIRED)
• At least one year’s work experience preferably in an administrative or customer service field.
• Be a high school graduate or equivalent
• Must be computer literate
• Able to perform data entry at a reasonable rate
• Lift up to 30 pounds repetitively at times
• Ability to sit or stand for long periods of time
• Able to conduct repetitive body movements, push, pull, reach, bend and lift
Important: For immediate consideration, please email your resume to Kaitlyn Jackson, Technical Recruiter at or text or call
This position is recruited for by a remote Kelly office, not your local Kelly branch.
To be considered for this position, you must contact recruiter Kaitlyn Jackson.
Kelly Government Solutions (KGS) is a specialty service of Kelly Services, Inc., a leader in providing workforce solutions.
KGS provides experienced staff to the federal government and its key suppliers, including prime and small business contractors.
Through services such as government contract staffing, workforce management and project management, and contract compliance services, KGS is able to supply talent to both public and private sectors alike.
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Why Kelly ® ?
Looking to connect with premier government agencies or the top 25 federal government contractors?
Kelly® Government offers a variety of full-time, project (SOW), seasonal, and surge support opportunities in science, engineering, technical, professional, and administrative support roles.
Our experts will find you the opportunity that fits your schedule and interests and handle the details of transferring and processing all levels of security clearances.
It’s just another way we make the job search work for you.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential.
In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?).
Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law.
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