This is a tactical facilities role that will work with the Senior Facility Manager to execute repairs and maintenance needs in a specific geographic region. The role will analyze trends in facility region as well as manage Primary Supplier compliance to TA’s published KPI’s / SLA’s. Maintain continual flow of work completion, including proposal review and approval within the regional facility coordinator’s approval authority. Negotiate with Suppliers to improve pricing, product quality, and delivery. Works on multiple work orders and as an engaged member of the store facilities team. Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area.
Duties and Responsibilities
- Work order review and approval for various requests to deliver lowest landed cost while maintaining high service levels.
- Coordinator will cover one region of approximately 80 TravelCenters and Truck Service Center sites. Must be able to handle a high volume of calls each day
- Ensure all requests coming into the department’s email receive the appropriate level of service and meet the guidelines for response times.
- Follow up with Suppliers and, on a daily basis, escalate calls that are past the expected completion date to ensure that Service Level Agreements are being met.
- Reassign Suppliers where needed due to lack of response or non-compliant onsite and/or completion
- Provide service directly and cross-functionally to the TA field organization
- Responsible for challenging aspects of quotes pertaining to labor rate, total hours to perform the work, overhead costs, etc. and seek second and third opinions as appropriate.
- Partner with the other areas of Procurement or Construction when materials are needed, in an effort to leverage purchase quantity or resolve a site issue
- Participate in weekly Supplier quality calls and Quarterly Business Reviews
- Responsible for being on call as part of a rotation schedule.
Qualifications
- Previous experience in facilities management.
- Highly organized, resourceful, self-motivated with multi-tasking capabilities and deadline driven.
- PC proficiency with emphasis on Microsoft Office programs including a heavy focus on Excel & Word.
- Must have excellent verbal and written communication skills, be highly organized, have excellent research skills, and ability to perform tasks effectively under pressure.
- Must work effectively in a team environment, as well as function independently.
- 2+ years Store Facilities, Store Construction and/or Store Operations experience preferred.
Position Information
Company : TA Operating LLC
Status : Full Time
Shift :
Location : 24601 Center Ridge Rd, Westlake, US, OH, 44145
Job Category : Corporate
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