The UCLA Meyer and Renee Luskin Conference Center (LCC) offers an inspirational learning environment in a thoughtfully designed space that fosters excellence, engagement, inspiration and breakthroughs.
It is an academic meeting and conference destination supporting UCLA’s mission of education, research, and community service.
The Luskin Conference Center is an International Association of Conference Centers (IACC) certified property located in the heart of the UCLA campus.
This high-end facility is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center.
The UCLA Meyer and Renee Luskin Conference Center has an outstanding career opportunity for the following position:
Assistant Front Office Manager
Requisition # 33817
Under the direction of the Front Office Manager, the Assistant Front Office Manager is responsible for assisting in maximizing the LCC property’s front desk and reservations revenue and assisting in the oversight of Front Desk staff, as well as all aspects of the Front Desk including check-ins, check-outs and guest services.
This includes customer service functions, assisting in personnel actions and aiding in budget planning for a 24-hour facility.
The incumbent will assist in managing daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction.
Respond to guests’ special requests, needs, problems, issues and concerns.
Accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Assist in monitoring and controlling daily revenues and expenses, ensuring procedures are followed to minimize losses and expenses and maximize conference center profits.
Collaborate with housekeeping and maintenance operations to help coordinate services to guests.
Supervise Guest Service Agents and assist in interviewing, scheduling, training, developing, coaching and counseling.
Incorporate recommendations in performance reviews.
Provide open communication and advice on discipline related issues, as appropriate.
The majority of work shifts for this position are overnight and evening relief shifts however some days, weekends, and holidays are required.