Requisition Number: 33808 Job Title: BELL ATTENDANT Working Title: Bell Attendant Salary: $18.08 – $23.36 hourly Job Type: Career Department Name: 3192-LUSKIN CONFERENCE CENTER Department Website URL: https://luskinconferencecenter.ucla.edu/ Job Summary Statement: The Bell Attendant is primarily responsible for welcoming guests to the hotel. Incumbent is in constant communication with the Front Office to ensure guests are comfortable with accommodations and are familiar with room offerings and features.The Bell Attendant will greet and escort guests to rooms, open doors and assist guests/visitors entering and leaving property, and inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Incumbent will identify and explain room features to guests, transport guest luggage to and from guest rooms and/or designated bell area, and assist with luggage storage and retrieval. The Bell Attendant will assist guests and visitors in and out of vehicles, including assisting guests with loading/unloading luggage and any special needs. Incumbent will supply guests with directions, arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. The Bell Attendant will also communicate parking procedures/rates to guests/visitors.Bell Attendant staff are required to assist passengers during the loading and unloading process with the highest level of customer service and ensure that the University guest services’ vehicle is clean, charged, and any necessary services are communicated to the appropriate person.Must be able to work in a fast-paced environment. Must be able to work nights, weekends and some holidays. Percentage of Time: 100 Shift Start: variable Shift End: variable Qualifications for Position15 Records Qualifications Required/PreferredOne year of front desk / bell attendant experience in a hospitality/hotel environment.PreferredMinimum of two years’ customer service experience.RequiredExcellent customer relations skills.RequiredDemonstrated communication skills.RequiredStrong organizational skills with the ability to multi-task in a fast paced environment.RequiredProficiency in speaking, reading and writing standard English.RequiredAbility to speak on a one-on-one basis using appropriate vocabulary and grammar to convey information to individuals at various organizational levels.RequiredSkill in writing sentences to prepare brief business communication.RequiredAbility to establish and maintain effective working relationships with guests and colleagues.RequiredAbility to stand, walk, crawl, climb, stoop, push, pull, and crouch for extended periods. Able to repeatedly raise or lower objects weighing up to 50 lbs. from the floor to waist high and rotate upper torso. Ability to work in dirty and noisy conditions, in wet or humid weather and in fluctuating and/or extreme temperatures.RequiredAbility to establish and maintain cooperative working relationships with employees at various levels.RequiredSkill of interacting diplomatically with the public in a high-volume, public setting.RequiredAbility to perform well under conditions of a fluctuating work load.RequiredAvailable to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the conference center.RequiredMust possess a Valid California Driver License in order to drive University vehicles.Required Additional Posting Information Bargaining Unit: SX-Service Application Deadline: 07-07-2021 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=80786 Special Instructions: Must be available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the department. Contact information: Number of Positions: 1 Special Employment Designations/ Requirements Per UC Policy Conflict of Interest: N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: Position is subject to the California DMV’s “Pull Notice System” and continued employment is contingent upon proof of a satisfactory driving record. E-Verify Check:Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.More Information This position does not require E-Verify check. CANRA:Is this position designated as a mandatory reporter under CANRA? No Other Special Employment Requirements: Age Requirement: Applicants must be 18 years or older to be eligible to be hired.Drug Test: Employment is contingent upon completion of satisfactory drug test.Physical: Employment is contingent upon completion of satisfactory physical examination. Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.Return to Search Results
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