At BAIConnect, we work in an ever changing and evolving world of telecommunications to provide top tier data, phone and video connections to our partners and clients across the greater Los Angeles area.
The company is poised for extensive growth over the coming years and is looking for talented and highly-motivated individuals to join our team.
If you thrive in a fast-paced environment and are looking for a challenging opportunity, we’d love to have you join the BAIConnect team.
Your Mission:
Gather and organize new potential customer information in CRM Maintain clear and detailed notes on all sales efforts in CRM Educate prospective customers on all communication services offered, and close sales Create and send accurate quotes to customers based on services sold Schedule and confirm installation appointments for all processed sales Create and process DIRECTV orders in AT&T/DIRECTV order processing systems Track all sales and quotes to make sure customers completed all required steps needed to confirm service appointments and install services Contact potential customers by phone to sell, upsell and set up communication services Build a follow-up pipeline of potential and prospective customers.
Actively follow-up by phone and e-mail to pitch and sell communication services Contacting existing customers by phone or e-mail to upsell or provide information on new/additional services Assist with targeted outbound call campaigns and follow-up with assigned prospects to sell, up-sell, or provide additional information on available communication services and promotions Send service information, or education materials to customers via e-mail to enhance the customer service experience Assist with retention efforts to deter disconnect/termination requests that are not related to a customer moving out of a property serviced by the property or serviceable area Provide excellent customer service to high-end clientele Outside sales visits to customer sites or events organized by the property relations team or the company
What You Bring:
Must have strong written and verbal communication skills Must demonstrate excellent time-management skills Must have strong trouble-shooting capabilities Skilled in monitoring the results of multiple assignments and projects.
Must be organized and excel at multitasking Experience taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required; being proactive Must be a self-starter with an entrepreneurial approach to their day-to-day;Experience establishing action plans for oneself and others to ensure tasks and projects are completed on time.
Experience addressing customer needs a primary focus of one’s actions; experience building positive relationships with customers (translates as both internal and external).
Experience setting high standards of performance for self and others; experience implementing standards of excellence.
1 years minimum Sales experienced preferred Bachelor’s Degree preferred Must be legally authorized to work in the United States
BAI Connect is an Equal Opportunity Employer; employment with BAI Connect is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.