Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms.
We connect people, processes and technology to manage documents and streamline key operational functions.
From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team.
Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivaled support and helping clients transform their support operations.
With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.
Williams Lea is hiring for a Office Service Coordinator to work at our Santa Monica office Monday to Friday 8:00 am to 5:00 pm!
Pay: $20.00 hourlyBenefits:MedicalDentalVision401kPTOLife InsurancePrescription Drug PlanFlexible Spending AccountDomestic Partner BenefitsCommuter Benefits Are you a people-oriented person with customer service experience in a professional environment?
Are you looking for an interesting role with lots of daily variety and responsibility?
The Receptionist oversees a small but busy office with overall responsibility for ensuring staff and guests are well taken care of while also taking the lead in ensuring the office runs well.
This is a professional and fast paced environment, and the receptionist should have an outgoing personality to warmly greet and assist visitors and firm employees, ensuring their needs are anticipated and met.
Williams Lea Tag provides a range of support services for this law firm, and the right candidate will have the opportunity to learn new skills in other service lines.
Job Duties:Greet clients and visitors to the office with warmth and professionalism.Provide concierge-style support to staff, clients, and guests.Check conference room and meeting scheduler throughout a shift and make note of any changes to ensure meetings are set up accurately.Make conference room, catering, hoteling office and visitor office reservations using reservation software and calendars.Reserve and manage hoteling office spaces and re-set hoteling offices in between use.Assist clients with finding an appropriate meeting room, office, or resource, arranging alternatives, and negotiating with other parties as required to find a solution for all parties.Answer incoming calls received on a multi-line phone system, in a cordial, professional, and timely manner.
Transfer calls to appropriate individuals.Communicate with supervisor or client on meeting request concerns or deadline issues.Work with clients to plan catering for meetings and events.Order catering for events and meetings, ensuring orders are received on time and accurately.Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.Clean up and re-set conference rooms after use.Maintain kitchen and pantry areas, ensuring they are stocked and in good order.Light housekeeping duties such as wiping down counters and door handles, clearing conference rooms and maintaining kitchen areas.Maintain inventory of catering supplies and order supplies as needed.Ensure Conference Rooms and hoteling offices are well maintained and ready for upcoming reservations; report any issues to the appropriate department.Handle light administrative duties including expense reimbursements and miscellaneous projects as assigned.Handle sensitive and/or confidential documents and information.Prepare and send out a daily visitor email.Manage visitor card keys and parking validations and keep records/logs as required.Sort and distribute daily incoming mail and packages.Prepare outgoing mail and packages.Produce copy, print, and scan requests based on requestor specifications and requested deadline using provided MFD equipment.Coordinate larger copy, print, and scan requests with Los Angeles team.Monitor facilities and request maintenance services where needed.
Job Qualifications:High school diploma or equivalent.Minimum (1) year professional experience preferably in corporate, hospitality, restaurant, or housekeeping industry.Must have strong customer service skills.Knowledge of MS Office and Outlook is required.Strong communication, organization, and attention to detail is required.Able to make independent decisions that conform to business needs and policy.Strong interpersonal communication skills required.Excellent organizational skills required.Must be able to meet deadlines and complete all projects in a timely manner.Strong attention to detail is required.Must work well in a team environment.Professional attire and demeanor required.Good written communication skills.Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.Ability to work in a fast paced, high energy environment.Ability to work on multiple projects simultaneously.Ability to operate basic audio/visual equipment.Professional telephone demeanor.Ability to anticipate client’s needs for meetings and events.Must be self-motivated with a positive can-do attitude.Proven customer service skills are required to create, maintain, and enhance customer relationships.
Your safety and well-beingAs we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority.
In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees.
This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.
Face masksTo supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering, and when working within the building.
Social distancingWorkstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.