We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment.
JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.
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The Senior Director, Older Adult Programs is responsible for providing top level leadership to program directors and program operations for multiple older adult care management programs including Medicaid Waiver programs (MSSP and Assisted Living Waiver Program), specialized services for Holocaust Survivors; Older Adult Homelessness Prevention services and expanding care management contracts with health plans under CalAIM. S/he will need to ensure the delivery of quality care and services, personnel management as well as fiscal management of contracts and grants. The position also builds and strengthens relationships with key stakeholders, including government and foundation funders, donors, advocacy organizations and other providers. The Senior Director, Older Adult Programs is a key member of the agency’s senior leadership team.
QUALIFICATIONS:
- MSW, MPH, or RN with strong background in service delivery and management of Older Adult Care Management Programs/Services.
- Minimum of five years progressive clinical, supervisory, and administrative experience in the field of aging services in health care or related sectors.
- Strong program development skills with creativity and flexibility, problem solving and follow through ability to manage new, changing, and expanding needs of the client population and funding sources.
- Proven project management skills and the ability to think creatively and strategically while executing on aggressive timelines with multiple stakeholders and minimal supervision.
- Team leadership and management skills to ensure the building of effective and positive team cultures.
- Strong ability to provide mentorship and professional development to ensure growth of leadership skills among program director staff.
- Interpersonal skills that reflect the ability to build trust with a diverse community and strategic partners.
- Ability to work within an interdisciplinary team setting to manage projects from inception to completion.
- Effective communication skills with staff, volunteers and clients, and community stakeholders.
- Ability to combine understanding big picture organizational needs with strong attention to detail.
- Strong skills and experience in managing to budgets, and overall financial oversight for programs.
- Proficient computer skills to include Microsoft Office (Word, Excel, and PowerPoint).
- Access to reliable transportation to travel between multiple work sites.
- Culturally sensitive and able to work with a multicultural client/customer population and ability to work in non-judgmental manner and foster positive outcomes.
- Flexible with work hours, able to travel between multiple sites, and able to work after hours as needed.
- Valid and unrestricted California Driver’s license and good driving record
- Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Ultimate responsibility to ensure effective personnel management of team members and volunteers including hiring, orientation, supervision and ongoing evaluation and staff development.
- Ultimate responsibility to ensure program effectiveness and quality related to daily operation of the following field-based and site-based Older Adult Care Management programs: MSSP, ALW, Holocaust Survivor, Homeless Prevention for Older Adults with Hoarding Disorder, and Health Care Management Contracts.
- Provide leadership and direction related to strategic planning in terms of developing and implementing strategic initiatives for Older Adult Care Management programs, including planning and implementation of Enhanced Care Management under CalAIM, as a key expansion of JFSLA’s community-based care management for older adults with high-risk health, mental health, and social service needs.
- Take leadership in development, enhancement of and maintenance of strategic partnerships with funders and partner agencies throughout the city and county.
- Support the agency’s growth and development by assessing national trends, advancing strategic initiatives, and representing the agency in venues that will support this agenda.
- Provide initiative and leadership to become the agency representative in participation within community-based coalitions, and development of agency partnerships pertaining to older adult service delivery alignment with community and stakeholder needs.
- Develop expertise to become the agency key representative of older adult care management programs and services in the community, with funders/donors, Board members and other stakeholders. Deliver effective verbal or visual presentations to stakeholders and others.
- Develop and implement plans for community outreach efforts on behalf of each program area to enhance equity of client access from diverse client communities.
- Work in partnership with other JFS senior directors to ensure referral processes and systems are in place to meet client needs across the organization.
- Provide weekly individual supervision to program directors. Provide monthly team meetings to ensure program teamwork and positive team culture building and for professional growth and learning opportunities.
- Implement and oversee program quality assurance and improvement process to ensure programs are effective, of high quality and accessible to clients.
- Regularly assess standards of operation and methods by which opportunities for program development and expansion opportunities are implemented.
- Ensure that program directors maintain high standards of staff customer service skills to establish and maintain positive client experiences, and to facilitate relationships with donors and volunteers, as well as effective resolution of client complaints as they occur.
- Develop and manage operational budgets for each program department. Participate in monthly fiscal program review meetings.
- Assist with writing grant proposals and reports as required for new and ongoing funding sources.
- Develop systematic and accurate provision of monthly key performance indicators through effective data tracking and management and detailed analysis as required.
- Active participation in agency senior leadership team.
- Performs additional duties as assigned.
Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
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