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At Information Technology Services, our goal is to be the university’s trusted business partner by creating a culture of exceptional customer service.
Bringing together a team of diverse and talented professionals, we provide the central IT services that support USC’s schools, hospitals, research centers, and administrative units.
Through our recently launched digital transformation initiatives, we aim to develop an environment of continuous service improvement, founded on cross-functional teamwork, industry best practices, innovation, and commitment to the customer experience.
Network Infrastructure Director
Apply Information Technology Services ITS Los Angeles, California
The University of Southern California’s (USC’s) Information Technology Services is seeking a talented Director of Network Infrastructure with an exceptional commitment to service excellence to join its team.
As the Director of Network Infrastructure, you will be an integral member of the Infrastructure Services team, collaborating with diverse and talented team members to provide network services for Internet, wired, and wireless to the University Park and Health Science Campuses as well as over thirty remote sites.
The Director of Network Infrastructure will be tasked with leading the team that provides critical information technology network services that enable core academic, business, and campus functions.
The Director of Network Infrastructure is responsible to manage, lead and oversee a technical team that designs, installs, protects, and maintains the interconnection of over 20,000 network devices and hundreds of miles of fiber and copper to provide highly-available, high-performing network and internet services for our campus.
The ideal candidate should possess in-depth experience with leading complex multi-discipline teams and large capital and operational expenditures budgets.
THE TEAM
The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency.
To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students.
ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.
We are looking for top talent to join us on our journey.
ITS CULTURE
USC’s ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC.
ITS values accountability, excellence, and commitment to exceptional customer experience.
ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
ABOUT USC
USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business.
With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units.
As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
MINIMUM REQUIREMENTS
The candidate for the position of Director of Network Infrastructure must meet the following qualifications:
Bachelor’s degree in a relevant field such as business administration, computer science, computer information systems, etc.
8 years of experience in information technology
3 years of experience in a management or leadership role
Demonstrated experience leading large-scale network implementations and upgrades, delivering reliable and quality network service in a higher education environment
Extensive experience with the design, planning and implementation of new, large-scale network infrastructures
Proven ability to develop complex, cost-effective, inter-networking solutions in support of multi-location, enterprise-wide area networks
Experience with data center, email, and/or network consolidation, and/or other enterprise-wide technical consolidations
Ability to develop and manage a high-performing team with positive working relationships and strong rapport
Experience managing communications infrastructure and converged voice
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PREFERRED REQUIREMENTS
The ideal candidate for the position of Director of Network Infrastructure meets the following qualifications:
Master’s degree in computer science, data science, computer information systems, or a related field.
More than 10 years of experience in the field of information technology.
Five or more years of experience in a leadership or management role.
In-depth understanding of routing protocols (such as Border Gateway Protocol (BGP)), LAN technologies (including VLANs, STP, VXLAN), WAN technologies (including virtual routing and forwarding contexts (VRFs), Ethernet VPN (EVPN), dark fiber, and Ethernet delivery), firewall technologies (such as SSL decryption, remote access VPN, site-to-site VPN, architecture, and placement), client/server architectures, system design, QoS, load balancers, forward/reverse proxies, and cloud network and security services.
Is a persuasive and effective communicator with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences
THE WORK YOU WILL DO
The Director of Network Infrastructure designs and delivers best-in-class network solutions.
Leads day-to-day operations and support, implementations, and upgrades of the network.
Oversees infrastructure budget, and sets network security and wireless technology strategies.
Defines standard processes for design, implementation, and maintenance of network operations, including incident resolution.
Establishes strong relationships with vendors, service providers, and campus stakeholders
The Director of Network Infrastructure:
Leads the administration of best-in-class network services, directing strategy for the network engineering, network architecture, field services, circuit and cable management teams and services regarding routing protocols, LAN/WAN technologies, cloud networks, network security, wireless technologies, QoS, cellular services, and network management tools
Directs process optimization for network services, and oversees its million-dollar budgets.
Manages technology vendors to ensure efficient and effective operations across campus network infrastructure and services.
Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for all aspects of network engineering, maintaining currency with industry innovations.
Oversees successful day-to-day operations of the network engineering team, network architecture, field services, and circuit and cable management staff, ensuring standard processes for the design, implementation, maintenance, and reporting of network operations are solid.
Develops and delivers against established service-level targets.
Oversees continuous improvement and management of critical incidents and problems
Directs the process of embedding ITS values and behaviors.
Leads by example, demonstrating ethics and high accountability to create a culture of trust and transparency.
Accountable for the development of team members by helping them set and achieve goals for their career growth.
Fosters an inclusive environment that values team member differences, creating a sense of belonging and appreciation.
Drives best-in-class customer service to the university through effective team member engagement
Establishes and maintains trusted relationships with customers, partners, and ITS departments to build an information technology strategy that responds to the business vision, goals, and strategy of the university.
Participates in governance boards, councils, meetings, and campus-wide technology initiatives to understand current and future business needs
Provides vision and high-level direction for network services within the larger context of the ITS and USC environments.
Develops bus