IT Coordinator will support the operational management of the COPE Health Scholar programs and general IT everyday tasks. The successful candidate will be assisting in key operational work for all software platforms as assigned by the Operations Manager and/or Director of IT.This is a full-time role requiring 40 hours/week.This position is currently remote due to Covid-19, but the ideal candidate will be able to commute to our NYC office in the near future. Candidates that are able to commute to our Downtown LA office will also be considered.Position Description:* Monitor incoming Help Desk tickets (resolve or route to appropriate SMEs)* Provide support to the online Health Scholar program applications* Assist the Program Managers with the scholars’ online accounts and records* Reconcile and maintain the alumni online database* Work closely with all Health Scholar program managers to ensure the Health Scholar service line has accurate and automated monthly reporting* Carry out other duties, tasks and projects as assigned by the Operations Manager and/or Director of IT* Exposure in Microsoft Active Directory and on-premise Exchange Servers* Provide support with Salesforce* Support with New Hire onboarding for technical platforms (e.g. Outlook, Salesforce, terminal server, etc.)Qualifications:* Must be able to commit 40 hours per week* Enrolled in or graduated from a college or university* Enrolled in or graduated from the Health Scholar Program (preferred)* Up to 1 year of experience (preferred)* Strong customer drive and dedication to quality and success* Excellent interpersonal, oral and written communication skills* Detail-oriented and able to work well independently or on a team* Able to work collaboratively and effectively with timelines in an extremely fast-paced environment* Strong analytical thinking skills and a dedicated work ethic are required* High level of proficiency of Microsoft Office programs (Outlook, Word, Excel and PowerPoint)What We Do:COPE Health Solutions is a national mission-driven consulting firm that partners with health systems and payor clients. We provide our clients with the tools, services and advice they need to thrive in the current complex and uncertain pluralistic payment environment and achieve visionary, organizationally relevant results. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.In partnership with the UCLA Executive Programs in Health Policy and Management, the COPE Health Scholar Services provide pre-health students and careerists looking to make a transition to health care with hands-on, experiential education opportunities. Scholars are carefully selected, well-trained and placed in clinical and administrative areas within hospitals and ambulatory care centers, where they are integrated into and assist the health care clinical or administrative team. The COPE Health Scholars Programs is a unique opportunity for students and those considering a career transition to bridge the gap between academic training and real life, as well as to gain specific training for non-licensed job roles such as Care Navigator.To Apply:To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.