Position
Overview
The Operations Account Manager role is focused on delivering an exceptional Popup and Catering experience to our clients.
At its core, this is a sales role with a focus on maintaining and growing relationships with both restaurant partners and clients.
Who You Are
You love building relationships and enjoy customer service You are empathetic at your core, yet comfortable being tough and taking a stand You have experience training or coaching others You are optimistic in the face of problems and you’re capable of finding solutions You are very organized and detail oriented.
Type-A personality is a plus!
You have an entrepreneurial mindset with the capability of managing work independently You have experience in an operations role Catering and/or restaurant management experience is preferred but not required
What You’d Be Responsible For
Build and manage relationships with clients and restaurant partners Collaborate with Fooda’s Business Development team to execute new opportunities Launch new Popup locations and oversee their successful implementation and performance Work closely with Catering clients to determine needs; source appropriate restaurants, budget, schedule, and organize deliveries Conduct training “bootcamps” to onboard new restaurants Proactively work with restaurants to refine their offerings, menu, and presentation Ensure Fooda standard operating procedures are enforced at events Handle all troubleshooting gracefully with our restaurants partners and clients; take ownership of the solutions Liaison health compliance efforts for client sites and restaurant partners