At Brickhill Management , We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Community Outreach Enrollment Specialist plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Community Outreach Enrollment Specialist, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you’re looking to join a rapidly growing company with a triumphant and positive environment, then a career with Brickhill Management is for you!
Job Requirements:
Responsibilities as a Community Outreach Enrollment Specialist :
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Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
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Maintain high levels of confidentiality with sensitive client information
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Act as the primary point of contact responsible for handling all enrollment appointments
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Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
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Empathize and deescalate consumer concerns with sincerity, understanding, and care
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Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program
Qualifications as a Community Outreach Enrollment Specialist :
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1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
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Degree in Communications, Psychology, Marketing, Business Management or related fields
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Ability to maintain a positive attitude, even in times of stress
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Agile thinker and decision-maker
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Impeccable professionalism and communication with clients, management, and fellow staff
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Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors
Perks of a Community Outreach Enrollment Specialist :
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Community involvement and the ability to make a difference
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Competitive compensation, bonuses, and incentives
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Team building activities
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Traveling opportunities for top performers
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Holiday closings
This is a base-paid position and includes in-person community outreach, customer enrollment, and marketing.