Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. Our team has been responsible for generating hundreds of millions of dollars in market value for some of the most innovative brands in the world. A category leader in results-driven growth marketing, Darkrooms success is attributed to our unique partnership model, purposefully built to launch brands to market and accelerate growth. Our model is predicated on four major disciplines Brand & Identity, Digital Products, Creative Production, and Growth Marketing threaded by one cohesive, interdisciplinary team.
Taking the startup mindset to the agency space, the collective expertise of our team of e-commerce entrepreneurs and senior digital marketers are deeply aware of the newest trends in e-commerce, development, and digital marketing. Our learned experience has allowed us to take clients (and internal ventures) from $0 to millions in revenue in just a few months. We work with game-changing brands: Verb Energy, Everytable, VYBES, Article No., ZOA Energy, Maaji to name a few.
We’re building the future of advertising and are looking for the minds to help us do it. We only seek out the bestfrom our clients to our people. We offer highly competitive salaries, benefits, 401k with match, and offices and work locations where the most talented people want to live. Our team is our most sacred asset.
We are looking for an experienced and self-driven Strategic Account Manager to join our team. As SAM at Darkroom, your primary duty will be to develop and manage digital marketing strategies with our clients and help them achieve their digital marketing goals. Some of their goals may include better online presence and impressions, better lead generation, or increased revenue and sales.
Your role will be vital for client success, satisfaction, and, ultimately, loyalty. Youll be an essential piece of the internal Darkroom operations team ensuring timelines are adhered to, projects are on track, and be a main point of contact in communicating with our clients. Youll be the source of truth when it comes to what our clients expectations are, how they are performing, and any identifying risks or new opportunities for growth.
Duties & Responsibilities:
- Build long-term relationships with clients
- Investigate and determine client wants and needs through discovery meetings
- Plan and implement holistic digital sales and marketing strategies for clients
- Coordinate onboarding, implementation, and kick-off meetings with stakeholders
- Coordinate with our internal teams and ensure on-time deliverables are met
- Set up a list of KPIs and dashboards to track client health and performance
- Prepare and present reports on progress internally and externally
- Be the go-to person about the health of any assigned clients
- Work with the assigned Account Executive to share growth opportunities for increases business
- Work with Account Executive team to ensure pre-set expectations of account growth are being communicated and executed with clients
- Keep abreast with new trends in digital technology
Requirements:
- Working experience as a digital account manager or account strategist required
- 1-3 years working experience at a creative, media, PR, or advertising agency required
- Working experience with Google Analytics, Google Adwords, Facebook Business Manager, and CRM software
- Understanding of sales performance metrics
- Working knowledge of project management tools such as Asana, Wrike, Notion, ClickUp, Monday, etc.
- You’ve advised companies on their digital marketing strategies and know how to assess and make strategic recommendations.
- In-depth knowledge of online marketing tools and technology
- Knowledge of Shopify and WordPress are a plus
- Excellent understanding and knowledge of social media platforms
- Working experience in customer service and client-facing positions
- Sense of ownership and pride in performance and its impact on company success
- Strong negotiation skills with a problem-solving attitude
- You thrive in ambiguity and love turning a messy situation into a well functioning operation
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
Perks:
- Fun, fast-paced startup environment located in DTLA (with our own in-house studio) We are currently WFH during COVID-19
- Every role makes a difference – shape your own career path and company culture
- International, motivated team with flat hierarchies
- Attractive opportunities for growth
Why work at Darkroom:
- Competitive salary based on experience level
- Unlimited vacation days
- Startup culture with a beautiful office (and a full in-house production studio)
- Entrepreneurial encouragement to launch companies internally with revenue share structures
- Health and commuter benefits
- Top-notch clients