External Job Title: Salesforce
– Delivery Director
– Delivery Excellence
Job Number: JO-2102-10293
Location: Los Angeles
Corporate: No
Slalom is a modern consulting firm focused on strategy, technology, and business transformation.
We redefine what’s possible and create what’s next.
At Slalom, personal connection meets a global scale.
We build deep relationships with our clients in over 35 cities across the US and around the world while sharing insights across markets to bring the full breadth of Slalom’s expertise to every engagement.
Our regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow.
We also nurture strong partnerships with over 300 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.
Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,000 employees.
We were named one of Fortune’s 100 Best Companies to Work For in 2020 and are regularly recognized by our employees as the best place to work.
Learn more at slalom.com.
As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries.
As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to interesting and diverse projects.
Who You’ll Work With
In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story.
We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways.
Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders.
As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to meaningful work that aligns to their personal and professional goals.
Job Title: Salesforce Delivery Excellence – Delivery Leader
Who you are: The Practice Area Lead develops and execute strategies to scale delivery excellence across our growing Salesforce practice.
The Delivery Excellence Practice Lead impacts the way Salesforce teams at Slalom manage engagements and provide transformational delivery leadership across our global portfolio of clients.
Additionally, the Practice Area Lead plays an important role in creating meaningful work for our Consultants.
What You’ll Do
• Help build a team to influence, enable, and scale our delivery roles and teams across Slalom to ensure consistent and high-quality delivery.
• Lead efforts to bring continuity to our Salesforce engagement management and delivery methodology to all Salesforce practitioners globally.
• Lead the efforts to capture best practices and develop case studies and other core deliverables to build solution offerings
• Influence the job description, qualifications, and brand of Delivery Excellence practitioners.
• Engage directly with senior client stakeholders as an Accountable Executive on our most transformational engagements, ensuring delivery leaders are set up to manage engagement risk, project financials, accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
• Perform oversight of large-scale, complex software delivery project/program management on client engagements.
• Work with local teams to ensure successful adoption of delivery methodology.
• Build collaborative relationships across Slalom, including local market leadership, Build, and other lines of business.
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on a project(s); handle the performance feedback and annual review processes for direct reports.
• Provide expert guidance and lead business development opportunities, including writing SOWs and presenting solutions to perspective clients.
• Serve as a People Manager for people within Salesforce Delivery Excellence capability and provide meaningful mentoring and advising to members of the practice.
• Build collaborative relationships across Slalom, including local market leadership, Build, and other lines of business.
• Support recruitment, selection, staffing and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit.
• Promote and influence employee and leader development and create opportunities for career progression.
• 50% target utilization at the designated enterprise client account.
• Travel Requirements: Willingness to travel up to 50%.
What you’ll Bring
• 15+ years of consulting experience in delivery leadership relative to iterative software development as a Program Lead, Engagement Lead, and similar roles leading complex projects
• 5+ years of experience leading capabilities and/or groups of (up to) 50+ individuals distributed nationally and/or globally
• 5+ years of experience selling and delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds
• Experience in all phases of product development, software development, and testing lifecycles
• Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
• Experience with recruiting and building out teams; experienced management with a strong history of mentoring others
• Demonstrated professional growth and the proven ability to work cross-functionally
• Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a global project portfolio
• Demonstrated track record of writing RFPs and SOWs, and reviewing proposals with clients and negotiating contracts
• Expert business operations experience (e.g., invoicing, SOW, margins, utilization)
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, XP, and Lean
• Passion for building Salesforce and other software solutions with state-of-the-art technology
• Embrace challenging situations and enjoy solving complex problems
• Expert at project delivery, including all aspects of program management and the SDLC
• Expert communication (verbal and written)
• Excellent mentoring and leadership skills
About Us
Slalom is a modern consulting firm focused on strategy, technology, and business transformation.
In 39 markets around the world, Slalom’s teams have autonomy to move fast and do what’s right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world’s top technology providers.
Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,000 employees.
Slalom has been named one of Fortune’s 100 Best Companies to Work For five years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.
Slalom prides itself on helping team members thrive in their work and life.
As a result, Slalom is proud it invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
To all recruiting agencies: Slalom does not accept resumes from placement agencies.
Please do not forward agency resumes to our jobs alias, Slalom employees, or any other Slalom location.
Slalom is not responsible for any fees related to unsolicited resumes sent from agencies.