Job Title: Market Clerk
Department: Grocery and Perishable
Reports To: Market Manager
FLSA Status: non-exempt
Full Time Status
Summary: Obtains or receives merchandise, places orders, provides outstanding customer service, totals bill, accepts
payment, and makes change for customers in retail store by performing the following duties.
Responsibilities:
1. Ability to place orders with a variety of vendors and take care of all related follow through including, but not limited
to, returns for credit, special orders, and pricing adjustments.
2. Contribute to the maintenance of minimum margin expectations of 40% for the Grocery Department and 32% for the
Perishable Department.
3. Stocks shelves, counters, or tables with merchandise.
4. Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
5. Hangs correct shelf labels and signs in front of correct products using UPC# and date range as exclusive criteria.
6. Follows and enforces Lassen’s Stocking & Facing Policy and Procedures.
7. Follows and enforces Lassen’s Special Order Policy & Procedures.
8. Obtains merchandise requested by customer or receives merchandise selected by customer.
9. Provides outstanding customer service and answers customer’s questions concerning location, price, and use of
merchandise.
10. Totals price and tax on merchandise purchased by customer to determine bill.
11. Accepts payment and makes change.
12. Wraps or bags merchandise for customers.
13. Cleans shelves, counters, or tables.
14. Removes and records amount of cash in register at end of shift.
15. Calculates sales discount to determine price.
16. Keeps record of sales, prepares inventory of stock, and orders merchandise.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
1. Analytical – Collects and researches data; Uses intuition and experience to complement data.
2. Design – Demonstrates attention to detail.
3. Problem Solving – Works well in group problem solving situations.
4. Project Management – Completes projects on time and within budget.
5. Technical Skills – Shares expertise with others.
6. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs;
Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets
commitments.
7. Interpersonal Skills – Remains open to others’ ideas and tries new things.
8. Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets
clarification.
9. Written Communication – Able to read and interpret written information.
10. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views;
Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives;
Supports everyone’s efforts to succeed.
11. Visionary Leadership – Displays passion and optimism; Inspires respect and trust.
12. Change Management – Builds commitment and overcomes resistance.
13. Leadership – Inspires and motivates others to perform well.
14. Quality Management – Demonstrates accuracy and thoroughness.
15. Business Acumen – Understands business implications of decisions; Displays orientation to profitability;
Demonstrates knowledge of market and competition.
16. Cost Consciousness – Contributes to profits and revenue .
17. Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
18. Organizational Support – Follows policies and procedures; Supports organization’s goals and values.
19. Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
20. Motivation – Demonstrates persistence and overcomes obstacles.
21. Planning/Organizing – Uses time efficiently.
22. Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of
their status or position.
23. Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
24. Quantity – Meets productivity standards; Completes work in timely manner; Works quickly.
25. Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions ; Uses
equipment and materials properly.
26. Adaptability – Adapts to changes in the work environment.
27. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when
absent; Arrives at meetings and appointments on time.
28. Dependability – Follows instructions, responds to management direction; Keeps commitments.
29. Initiative – Asks for and offers help when needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or
equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple
correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and
other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute margin percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to
deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have a strong basic knowledge of Internet software; Point of Sale
software; Computer based Order processing systems; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Current driver’s licenses
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
1. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger,
handle, or feel; reach with hands and arms and talk or hear.
2. The employee is frequently required to stoop, kneel, crouch, or crawl.
3. The employee is occasionally required to sit and climb or balance.
4. The employee must frequently lift and/or move up to 50 pounds.
5. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing
the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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