Operations Assistant

• Qualifications

  • Knowledge
    • Project management processes and tools
    • Understanding of residential solar technology useful but not required
  • Experience
    • 4+ year managing large customer facing projects with a variety of internal and external stakeholders
    • Vendor management experience, leading the coordination of multiple vendors to deliver a single solution
    • Demonstrated ability to adapt to changing external conditions while moving projects through to completion
  • Competencies
    • Ability to motivate teams, resolve issues, and make trade offs to deliver an on time solution managing through influence.
    • Strong analytical skills with the ability to assess dependencies and define innovative solutions to move projects forward.
    • Excellent documentation and communication skills at all levels of the enterprise
  • Personal Attributes
    • Customer focussed with a human centered approach to project delivery

Job Requirements:

Responsibilities

• Develop and maintain a detailed project plan coordinating multiple stakeholder groups to provide project accountability and guidance
• Manage relationships with external equipment and service vendors ensuring the project progresses at the expected completeness, quality, and speed.
• Manage jobs in the pipeline, schedule with customers, and installation teams.
• Coordinate the ordering and delivery of materials to ensure availability at required locations without building excessive inventory
• Facilitate invoicing/payment to vendors on a monthly basis based on work performed
• Conduct regular meetings with internal and external stakeholders to track progress, update 
• Develop and maintain reporting for the project to internal and external stakeholders. Manage risks and issues to successful conclusion.
• Identify and implement continuous improvements, working with Sunrun software groups to develop and deploy and system enhancements required to deliver improvements or streamlines processes and reporting.
• Monitor customer NPS during the project and help route customer escalations to the correct resolution