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– Crestline Hotels & Resorts, LLC
– Director of Operations in Los Angeles, California | Careers at Hilton Checkers Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
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nDirector of Operationsn Hotel Name Hilton Checkers Posted Date 2 days ago (3/15/2021 9:33 PM) ID 2021-30577 Job Location US-CA-Los Angeles Type Full-Time Bonus/Incentive Pay Yes nOverviewn nn Exciting Opportunity for a Director of Operations at the Hilton Checkers Hotel.
Hilton Checkers prides itself on creating a safe and challenging work environment that allows all employees to flourish.
nn nn The Director of Operations is responsible for assisting the General Manager in all aspects of the operations departments, specifically, Housekeeping, Food & Beverage, Front Office and Engineering.
Maintains labor and operating budgets for all departments reporting to position to ensure expectations and goals are achieved.
Establishes efficient productivity through creating cohesion between the departments.
nn nn To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. nn nResponsibilitiesn nn Essential Functions Statement(s) nn Understand and enforce all safety protocols.
Create and maintain a positive, safe environment that instills confidence for both employees and guests.
Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
Completes all tasks assigned by supervisor/manager and/or perform related duties as assigned.
In the absence of the General Manager the Director of Operations will assume this role as the Manager on Duty.
Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly.
Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and leads others to do the same Oversees Housekeeping operations in a manner that is consistent with Hotel standards and guest expectations for rooms and public area cleanliness and presentation Day-to-day oversight of the Front Office, Food & Beverage and Engineering departments to ensure standards and expectations are met.
Accurately execute all company and brand initiatives, policies and procedures with a continuous improvement in quality, service and operations.
Interact with the General Manager and other key department heads on a daily basis to ensure exceptional service and maximization of revenues.
Controls costs effectively to meet budget guidelines.
Fully utilizes established control systems for all controllable costs.
Develops and implements programs designed to improve the efficiency of the operation and which improve the service to our guests.
Investigate complaints about service and equipment and take corrective action.
Evaluates employee performance, and recommends personnel actions such as promotions, transfers, and addresses performance concerns as needed.
Confers with staff in order to resolve performance and personnel problems.
Ensures and or orders operational supplies Makes recommendations regarding the selection of new equipment and furnishings.
Maintain required records of work hours, budgets, payrolls, and other information.
Interviews job applicants and hires new employees.
Perform financial tasks such as estimating costs, preparing and managing budgets.
Establish and implement operational standards and procedures for the departments.
Recommends or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Ensures that recognition programs for both guest and associates are in place and working.
Conducts audits on controls on a regular basis.
Communicates with the General Manager and Accounting in case of any irregularities.
Initiates monthly meetings in the department.
Attends staff meetings, operations meetings, forecast meetings and sales strategy meetings.
Ensures that accurate inventories are taken with company guideline of inventoried products.
Manages all assigned financial resources and works with the management team to facilitate the achievement of financial goals and cost control Assists the General Manager in the preparation of forecasts and the annual budget Ensures that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
Strong written communication skills are required to complete essential functions nQualificationsn nn Education & Experience: nn Bachelor’s degree in related field from an accredited university/college plus at least five (5) years of experience in Food & Beverage and Overall Hotel Operations Computer skills required – must be knowledgeable in usage of all Microsoft office products and MICROS Serve Safe, TIPS or Responsible Alcohol Beverage Service training certification required or must be completed within the first 7 days of employment nEEO/AA Employer Disclosuren Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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