Job DescriptionWhat would you do? – The Specifics* Ensure high quality customer service.* Ensure a smooth flow of customers through the store.* Answer, screen, and forward incoming phone calls in accordance with NVI protocol.* Process and understand managed care plans.* Obtain and document information from the insurance company as needed.* Schedule and confirm appointments, follow-up visits and classes.* File all patient records daily and pull patient files for the next day’s appointments.* Check on status and notify customers when orders are in or of any delays.* Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.* Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).