Job ID: 244061C.R.
Laurence Co., Inc.
(CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries.
Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.We are on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
If you’re attracted to a work hard, play hard environment and are seeking to build a lucrative career, then welcome to CRL!Who are we:We are part of the Oldcastle Building Envelope of CRH and operate our business to the highest standards of quality and customer service.
The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling.
Their positions as leaders in their own industries mean they demand the highest standards from their suppliers. JOB SUMMARY: The Senior Process Transformation Facilitator leads and facilitates performance improvement and transformation projects utilizing Lean methodologies, including Value Stream Mapping sessions, Rapid Process Improvement Workshops and Visioning events.
Contributes to the development and implementation of performance improvement initiatives, including process design work across the organization with keen attention to change management.
Consults and coaches process owners, value stream owners, operational leaders as well as frontline staff throughout the life cycle of the project.
The Facilitator will be part of a team responsible for teaching and coaching administrators, managers and frontline staff on the application of lean principles to solve organizational problems.
The Senior Process Transformation Facilitator will also contribute to the development and execution of training and infrastructure for the Office of Customer Experience.
This role fills a key position in the implementation and deployment of the Customer Experience strategy to enhance internal capabilities to improve all touchpoints in the customer journey to ensure the delivery of consistent, exceptional experiences for every customer, every time.ESSENTIAL DUTIES & RESPONSIBILITIES:Leads and facilitates improvement events and projects, including assessment, planning, event facilitation, and follow-up/sustainability, with some coaching. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.
Consults to and coaches process owners, value stream owners, and operational leaders in event and workshop activities, as well as frontline staff on Lean process improvement tools and methods.In collaboration with project sponsors, assesses & identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed and develops schedule to ensure timely completion of improvement project.
Supports the development of the process transfomraiton infrastructure, including lean “Best Practices”, tools & methods for lean education and promotion of lean thinking throughout the organization. Coaches and develops leaders to become lean thinkers, acting as content expert in utilization of lean concepts and tools.
Validates results to assure compliance with industry standards, project targets and/or transformation metrics.
Monitors, tracks and reports implementation progress.Coaches process owners to track and report results from improvement efforts.
May collect and analyze data, maintain results and assist in preparing reports to support decision-making and continuous improvement. Is able to translate data into meaningful information, make conclusions and design work at the department level.Provides leadership for improvement programs for departments and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.Establishes effective working relationships & manages communications with project sponsors, project oversight group members, process owners and key stakeholders.
Provides support and coaching for leaders in their daily management structure, frontline problem solving and leader standard work.
Serves as a mentor and coach to other Customer Experience staff to grow their lean technical and consultating skills.
May also provide training during the on-boarding stages for newly hired colleagues.Seeks, documents and standardizes best practices from CRL Service Centers and external sources, as well as local best practices to accelerate implementation of improvement initiatives across the enterprise.
Performs other duties and responsibilities as assigned.EDUCATION/EXPERIENCE REQUIREMENTS: Requires Bachelor’s degree in Business, Engineering or related field and demonstrated experience in manufacturing / distribution industry and/or consulting, managing improvement initiatives or teams either in improvement projects or operations that is typically acquired with 3-6 years of related work experience and 2-3 years in a dedicated performance improvement role utilizing lean methodology. Certification Required: Green/Black Belt Lean certification.
Preferred: Master’s degree in Business or related field from an accredited college or university.
Coaching/teaching experience.KNOWLEDGE/SKILLS REQUIREMENTS:Required: Highly respected team player/learner and a collaborative worker. Possesses a strong desire and ability to rapidly learn and apply the principles of lean and change management.
Demonstrated skills in consulting, group process facilitation, change management and conflict resolution.
Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising. Must be comfortable speaking in public and to various audiences.Skilled in teaching improvement concepts and principles to diverse audiences from senior management to frontline staff.
High degree of technical aptitude with a demonstrated knowledge of manufacturing processes and logistics flows.
Excellent project management skills including project timeline, scope, deliverables and targets.
Ability to manage multiple concurrent projects.
Able to read & interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills.
Able to perform complex tasks, organize and prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment.
Highly proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.Knowledge of and experience successfully training and implementing lean tools and concepts, such as:Structured problem solving approaches such as A3 thinkingKaizen / Rapid Performance Improvement Workshop (RPIW) EventsValue Stream MappingLean technical concepts such as 5S, Flow (One-piece flow), Pull systems, Daily Management and Visual systems.Ability to coach leaders on leader standard work.Understanding of manufacturing / distribution industry & terminologyThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees classified in this Job.OFFICE OF CUSTOMER EXPERIENCE EXPECTATIONS: KNOWLEDGE, SKILLS and MINDSETCustomer ServiceAnticipates and takes personal responsibility with appropriate sense of urgency for delivering exceptional customer experiences.Consistently goes out of the way to listen, understand and support the needs of others.
QualityAnticipates problems and takes corrective action prior to completing the task.Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.PlanningDemonstrates planning and project management skills.Ability to set professional goals that align with business and department strategy.
Problem solvingStrong attention to detail and good analytical skills.Action-oriented—achieving results effectively and efficiently while encouraging others toward the goal with their passion, words and actions.Navigates relationships, authority and decision-making effectively.
CollaborationAbility and desire to build strong relationships with colleagues, customers and leadership to work effectively and foster culture of teamwork and accountability.
Partners effectively through influence, leading change and adjusting personal leadership/communication style to work well with diverse groups of people and teams to achieve desired results.Strong commitment to personal and professional development and success of team members.Handles conflict immediately and effectively to respectfully achieve a positive result.Flexibility and response to changeAbility to organize multiple projects, schedules and demand to meet shifting priorities.Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.Exhibits growth mindset and continuous improvement attitude.
CommunicationListens with sensitivity, empathy and openness.Actively seeks constructive feedback and remains open and receptive to it.Anticipates the information needs of others.Escalates barriers in timely manner.Communicates honestly and courageously, bringing tough issues to the surface even when uncomfortable.
What CRH Americas Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internal promotionAbout CRH Ameri