Supv Specimen Processing- West Hills, California – Tuesday to Saturday
Basic Purpose:
Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department. Typical direct reports 20-25.
Duties and Responsibilities:
- Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions
- Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
- Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
- Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated
- Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices
- Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
- Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements
- Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
- May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
- Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
- Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
- Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
- Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
- Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
- May track/enter time/attendance of employees
- Prepares month-end reports
- Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
- Prepares schedules for department employees, maintains adequate coverage for department
- Oversees and ensure adequate supply inventory for department
- Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
- Participates in the interview, selection and hiring of new employees
- Responsible for coaching, development, supervision and succession planning of staff
- Monitors on-going performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews
- Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
- Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
- Organizes and lead projects both within the work group and with cross-functional groups
- Meet all deadlines assigned by manager
- Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement
- Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner
- All other duties as assigned
Supervision Exercised:
20-25 direct reports – typically non-exempt individual contributors ranging in grades 25-30
Qualifications:
Education Preferred:
- AA degree or a combination of education and experience
Work Experience:
- 5 years experience in a laboratory; Medical or production background preferred ; internal candidates require minimum of two years in Group Leader/related role
- Previous people leadership experience preferred
- PC skills, MS Office applications
Physical and Mental Requirements:
- Works in a biohazard environment, practicing good safety habits
- Handles multiple tasks and works in a production environment
- Must have the mental alertness and high energy required to appropriately perform job.
Other:
- Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.
- Monitor and provide safe work environment, prepare incident reports and implement preventative measures
- Act in a professional manner at all times.
- Must be able to adjust schedule to meet business requirements, which may include extended hours.
- Knowledge of systems tools such as COGNOS, PeopleSoft, IntelliQuest, Kronos
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