We are looking for Customer Service Representatives to provide customer support for some of the world’s best brands, like Airbnb, Instacart, Under Armour, Groupon and more. You will deliver engaging, personalized experiences based on individual customer needs. This position is virtual and requires a home office setting that is noise and distraction-free. Role & responsibilities Receive and process chats, calls and/or emails to answer customer questions, address their concerns and help them with a particular product or service Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction Handle between 20-25 contacts per day Document and maintain records of customer interactions
Qualifications
& experience Be creative, adaptive and eager to learn new skills Ability to self-manage and work independently in a fast-paced and highly-demanding environment Ability to speak and write clearly and accurately Customer service experience preferred 18+ years of age High school diploma (higher education preferred) Background check and drug screening may be required Employment Type: Part Time Years Experience: 1 – 3 years Salary: $15 – $25 Hourly Bonus/Commission: Yes