Job Description
Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. Please make sure your profile includes a current email address that you check regularly (including your spam folder) as the invitations for these activities will be emailed to you. For internal candidates, you must apply via the Jobs site on Teamworks or Teamworks at Home and please ensure your profile lists a personal (external) email address as your primary email address so you can receive communications and complete these potential activities. Please refer to the Team Member Handbook for more information on the Internal Job Opportunities Process.
To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ‘Personal Cell’ or ‘Cellular’ in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
As a teller at Wells Fargo you will spend your time interacting with customers focused on providing exceptional customer service and building relationships. You will engage customers in conversations and share ways Wells Fargo can help to meet their financial needs.
Your responsibilities include:
• Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs
• Asking questions to get to know the customer to build relationships
• Introducing customers to another branch team member or sharing digital options that may make banking easier for them.
• Working as a part of a team to help customers succeed financially
• Following policies and procedures to minimize risk
• Accurately and efficiently processing transactions
• Maintaining a cash drawer including taking in and giving out cash and balancing
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Position requires full-time training for 3 weeks. Training schedule is as follows: Monday – Friday – 8:30am – 5:30pm.
Required Qualifications
- 1+ year of experience interacting with people, demonstrated through work, military, or education
Desired Qualifications
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to influence, educate, and connect customers to technology
- Ability to interact with integrity and professionalism with customers and team members
- Ability to meet or exceed performance objectives
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Other Desired Qualifications
- Multilingual speakers are encouraged to apply
Job Expectations
- Ability to stand for extended periods of time
- Ability to work weekends and holidays as needed or scheduled
Street Address
CA-Pacoima: 12727 Van Nuys Blvd – Pacoima, CA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.