If you are interested please apply online and send your resume to NOrozco@mlkch.org
POSITION SUMMARY
The Manager, Social Services is an experienced licensed and certified social worker (LCSW) responsible for excellence in the clinical practice of social work and the management of patient care. Reporting to the Director of Care Management – Nursing Department, the Manager, and Social Work has 24 hour accountability for professional practice in social work and its impact on planning the patient’s progression and transition of care and the activities associated with assuring assessment and advocacy. This Manager, Social Services must demonstrate the ability to recognize and respond to the unique needs of each patient according to the Hospital’s Age and Population Specific awareness. This role encompasses the development of professional practice and staff competency through assessment and education, compliance with regulatory and professional standards, and a commitment to contribute to improved clinical outcomes, service levels, patient experiences, safety, and collaborative relationships. This position requires the full understanding and active participation in fulfilling the Mission of Martin Luther King, Jr. Community Hospital. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Martin Luther King, Jr. Community Hospital’s strategic plan and the goals and direction of the quality and performance improvement process activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrates positive interpersonal relationships in dealing with peers, physicians, and other customers to promote an efficient teamwork and quality patient care: interpersonal complaints are remedied in a mature fashion; works at establishing good rapport and professional working relationships with all department staff; maintains appropriate interdepartmental communications; able to identify interdepartmental problems and resolve them promptly at the manager level.
- Participates in hospital committees and unit specific multidisciplinary conferences, as well as unit staff meetings: distributes staff meeting minutes in a timely manner.
- Implements unit specific Quality and Performance Improvement Plan, completes monitoring forms and reports findings to Director and Quality and Performance Improvement Committee.
- Models leadership and promotes professionalism to assist staff in developing the following: priority setting; team work; flexibility; coordination of activities; organizational skills; delegation; and behaviors consistent with MLKCH Mission & Values.
- Facilitates the development of professional social work practice within the Hospital. Develops and implements efforts to assure the identification of at-risk patients and promote timely intervention and advocacy for those patients.
- Assures compliance with reporting requirements for CDPH.
- Completes schedule, assuring adequate coverage at all times to meet regulatory requirements.
- Maintains standard of care by monitoring staff activity and adjusting assignments as needed: monitors orientee’s activities and assists preceptors in enhancing orientee’s experience; assist with difficult orientation situations and/or assignment needs; delegates care management activities to ensure they are completed by the end of the shift; monitors patient care and provides feedback to staff members and providers related to patient progress to treatment modalities related to timely discharges as needed.
- Holds staff accountable for the care management of assigned patients; ensures staff education; confers with staff and makes rounds on patients during the shift and as needed; audits case management documentation for compliance; and utilizes data to assess effectiveness of departmental planning efforts.
- Per unit guidelines and for accuracy; utilizes professional judgment and data to make staffing decisions; and communicates staffing decisions to the staffing office / Director.
- Participates in hiring process, which may include: reviewing applications and interviewing candidates; including staff, as appropriate; completing appropriate interview documentation; making recommendations regarding staffing needs / skill mix.
- Counsels staff members as indicated by performance or behavior: utilizes steps in progressive discipline in collaboration with Director; documents according to prescribed procedures and maintains an objective relationship with staff; issues are promptly identified and staff counseled during same shift or next working shift; Director is appraised of all staff counseling.
- Provides supervision for MSW staff seeking their LCSW.
- Evaluates employees according to policy and within one month of the due date. Works with staff to determine realistic goals and meets regularly with staff throughout the year to provide constructive feedback and direction. Assures accurate documentation of employee’s progress against goals and care standards.
- Assesses competency, credentials and staff development requirements for all Registry personnel. Ensures that staff follow the policy and procedure for working with Registry personnel.
- Develops and uses a system to continuously evaluate and respond to customer concerns.
- Promotes staff compliance with hospital safety and emergency procedures on a daily basis.
- Guides staff in investigation and completion of variance reports and forwards completed reports to Director.
- Review Payroll in Kronos: monitors overtime; monitors usage of agency personnel; monitors tardiness and absenteeism.
- Maintains intimate knowledge of Care Management Department policies and procedures and acts as a resource for the RN’s in the department.
POSITION REQUIREMENTS
A. Education/Licensure
- Master’s in Social Work
- License in Clinical Social Work required
- Current license to practice social work in California.
B. Qualifications/Experience
- Knowledge and understanding of clinical social work and mental health counseling principles, methods, procedures and standards.
- Able to navigate and connect successfully with outside provider networks (Healthplan’s, IPAs, FQHC’s)
- Minimum of five (5) years of clinical social work experience and familiarity with standards of social work practice and regulatory guidelines.
- Minimum of two (2) years leadership experience preferred.
C. Special Skills/Knowledge
- Bilingual skills preferred (Spanish)
- Basic computer skills
- Current Basic Life Support (BLS)
- Experience with an Electronic Medical Record Preferred
- Experience with Millimum Care Guidelines is helpful
- Experience with Cerner Electronic Medical Record is helpful
Equal Rights Employer
Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, citizenship status, military service, or any other status protected by federal, state, or local laws. This application is intended for use in evaluating your application for employment. Please click the link below to view the E-verify or Right to Work information.