nnDescriptionnn nn *FOR immediate consideration please email Valerie Nielsen on LinkedIn with a copy of your resume* nn nn *FOR immediate consideration please email Valerie Nielsen on LinkedIn with a copy of your resume* nn nnPosition: Help Desk Managernn nnTarget Salary: up to 85k-95k plusnn nnLocation: Downtown Los Angeles, California (this position will be fully remote for the time but will go onsite once things settle so local candidates only right now will have a hybrid schedule)nn nnPlease note: this is a direct hire (not contract)nn nnHelp Desk Managernn nnA direct client of Robert Half Technology is looking for a well-rounded, Help Desk Manager to join their team on a direct hire basis in an effort to refine and grow their team.
Our client is in the SaaS industry and the growth of their business is relying on the further development of their current team and massive growth during this time.
nn nnRequirementsnn nn At least 3 years’ experience in a Service Desk and Desktop Support role, where you learned the nuances of IT Support nn nn At least 2 years’ experience managing a Service Desk team hiring, coaching, and reviewing the staff nn nn At least 2 years’ experience supporting retail stores nn nn ITIL Foundation Certification preferred nn nn Passion for Customer Support A drive to help end-users get what they need to do their jobs the best they can.
A sense of satisfaction assisting end-users in getting what they need on time nn nn Experience helping Mac and PC users, in person and using tools such as JAMF and Intune nn nn Time spent supporting design studios using tools such as Adobe Creative Cloud nn nn Experience with the standard helpdesk ticketing systems focused on ITIL nn nn Basic knowledge of Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
nn nn Support experience with Office365 Exchange and Teams, all major browsers, 3rdparty popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, shared drives, and SharePoint nn nn Ability to coordinate and communicate at all levels within the organization Business Stakeholders, Vendors, Suppliers, Senior Managers, and Execs nn nn Prioritization Skills The ability to analyze support requests and prioritize them based on impact and department affected nn nn Discipline The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication nn nn *FOR immediate consideration please email Valerie Nielsen on LinkedIn with a copy of your resume* nn nnRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis.
From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.nn nnOur experienced staffing professionals can promote you to employers and advocate on your behalf.
We provide access to top jobs, competitive compensation and benefits, and free online training.
For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.nn nnWhen you work with us, youre working with the best.
Robert Half has been recognized as one of FORTUNEs Most Admired Companies every year since 1998 and was named to Forbes inaugural list of Americas Best Temporary Staffing Firms.nn nnQuestions?
Call your local office at 1.888.490.4429.
All applicants applying for U.S.
job openings must be authorized to work in the United States.
Benefits are available to temporary professionals.
Visit https://roberthalf.gobenefits.net/ for more information.nn nn 2020 Robert Half Technology.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use (www.roberthalf.com/terms-of-use).nn nn Salary: $85,000.00
– $95,000.00 / Yearlynn nn Location: Downtown Los Angeles, CAnn nn Date Posted: February 19, 2021nn nn Employment Type: Full-timenn nn Job Reference: 00320-9502859596nn nn Staffing Area: Technology u0026 ITnn