California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store. Role Overview
Role Overview
As the Manager of Retail Experience, you will be responsible for the strategic planning, analysis, and recommendations regarding the unique and customer centric Fisker retail experience. The Fisker retail experience encompasses the Fisker Brand Experience Centers and a direct to customer retail model that will deliver an innovative, immersive, and unrivaled experience to customers that is aligned with the company’s vision of “a clean future for all.” You will work with other stakeholders within the organization to implement this strategy.
Responsibilities
•Create a direct to customer retail plan capable of supporting a broad lineup of premium and luxury vehicles, including supporting the re-marketing program that behind the Fisker Flexee-lease program and supply of used vehicles.
•Develop detailed plans for establishing brand Experience Centers that deliver a unique and innovative experience and outstanding customer experience
•Assist in the development of retail processes and establishing customer relationship management systems
•Assist in the development of staffing and training plans for Experience Centers
•Support customer acquisition and retention strategies
•Develop strategies for measurement of brand experience centers and establish and track KPI’s for retail channel
•Work closely with marketing, service, IT, legal and other key departments to implement Fisker retail strategy to deliver an outstanding customer experience through all customer touch points
Basic Qualifications / Knowledge / Experience
•Highly knowledgeable in all areas of automotive retail channel and experience with retail facilities and training
•Experience developing and presenting detailed business plans
•Development of financial forecasts, breakeven, and ROI
•Relationship and consensus building across business functions and with stakeholders
Preferred Skills / Experience / Competences
•Minimum 7 years’ progressively responsible automotive experience with at least 2 years at the Manager level at OEM HQ (experience cannot be solely at a Region/Area office)
•Entrepreneurial & innovation mindset; flexibility, sense of urgency, creative problem solver, desire to build from the ground up
•Positive attitude, team player, collaborator
•Results oriented, attention to both “big picture” as well as detail
•Excellent communication, management and leadership skills
•Ability to manage multiple, important projects simultaneously and under deadline
•Proficiency with MS Office
Additional Requirements
•Must be willing to travel both domestically, as well as internationally, as required
•Must be willing to work overtime and on weekends where needed to meet deadlines and company goals
Requirements
Fisker Group Inc. is an Equal Opportunity Employer; employment at Fisker Group Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of Fisker Group Inc. Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at hr@fiskerinc.com.