A video hosting, sharing, and services company has a current position open for a Remote Customer Support Director.
Core Responsibilities Include:
Attracting, hiring and retaining a world-class customer support team focused on teams, small medium business and enterprises Collaborating with other Customer Support leaders to provide high quality seamless support experiences for our customers Establishing metrics and measurements that provide clear quantitative insights
Required Skills:
10+ years of experience supporting a wide range of customers from single users Experience and comfort working in highly matrixed environments that requires influencing Ability to deeply understand the health and performance of a support team through data and metrics Ability to communicate complex ideas and abstract concepts through data and written reports and presentations History of driving successful change and improvement with impactful and measurable results Experience working with Engineering, CSM and Sales teams driving coordination and collaboration