RESPONSIBILITIES:Kforce has a client, a growing nationwide company is seeking a few Remote EUC End User Computing Service Administrators.
We are working directly with the Hiring Manager.
Will provide excellent customer service skills and technical knowledge to support to a large group of clients across a range of platforms.
the EUC Administrator will assist local and remote users with both hardware and software issues, miscellaneous technical issues, application access, published applications and documents.
These positions are 100% remote Responsibilities: Device Management: Coordinate/Implement/Assist with installing and migration of machines to Microsoft Intune Maintain/Install end user software and hardware and troubleshoot/resolve issues in a timely manner: Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications Windows 10 Enterprise: Install/configure Windows, MS Office, Security Software, and essential applications Account Administration: Active Directory Users and Computers and Security Groups/Citrix App-Center users and publications /Web applications/Physical Security (proximity cards) Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management Maintain a clean and orderly IT storage area Administrative tasks: Attend meetings both locally, and via teleconference Meet with local vendors and technicians Respond to email and communicator messages Maintain a written spreadsheet of all current IT hardware Maintains Active Directory Users and Computers, passwords, data integrity and file system security for the desktop and thin client environment Job Requirements:REQUIREMENTS: High School diploma or GED / equivalent required; Bachelor’s degree in a technical field is a plus Network + and A + certifications are preferred 2-5 years of progressively responsible experience in related roles Experience working in Citrix App-Center and with Thin clients is a plus Experience installing Windows 10 and troubleshooting/resolving desktop and laptop software and hardware issues is required Microsoft Office proficiency Ability to work independently and in a team environment; perform follow through on tasks Excellent troubleshooting, problem-solving, and customer service skills Excellent attention to detail and organizational skills Experience in installing applications, and other policies through Microsoft Intune Excellent verbal, written and interpersonal communication skills Ability to interact with clients in a professional manner over the phone, in person, and in writing Ability to work in a fast-paced work environment and support on-site and remote end-users Ability to keep abreast of the latest developments in hardware and software technologies Ability to maintain software and hardware inventory Responsive and able to deliver the highest level of customer service Kforce is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.SDL2017