Lead/Foreperson

JOB POSITION:

Lead/Supervise a team of 8 valet staff and 29 parking attendants. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner 

Pay: $21.00 – $22.00 per hour

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

RESPONSIBILITIES: (not limited to)

· Supervise a team of 8 valet staff and 29 parking attendants

· Train, coach, and monitor employees on safety protocols and operational procedures

· Conduct regular facility patrols to ensure safety and operational standards are met

· Deliver exceptional customer service to visitors, tenants, and clients

· Complete daily safety and maintenance inspections

· Conduct a monthly parking rate survey to stay competitive

· Accurately document and process damage claims as needed

· Support and maintain garage cleanliness and presentation

· Provide assistance to parking attendants with on-the-job challenges

· Assist customers with Pay-on-Foot (POF) transactions and inquiries

· Multitask effectively and provide front office coverage when required

· Cover vacation schedules for the swing shift supervisor; must be flexible with scheduling

· Take initiative during peak hours by supporting exit flow, valet operations, or tandem parking

· Communicate with Parking Team efficiently

JOB KNOWLEDGE/SKILLS REQUIRED:

· Minimum of six (6) months of parking operations experience

· Strong ability to think clearly, make sound decisions, and perform well under pressure

· Excellent verbal and written communication skills

· Professional demeanor, attitude, and appearance

· Proficient in Microsoft Office applications, including Excel and Word

· Ability to handle and resolve customer complaints in a courteous and effective manner.

· Familiarity with SKIDATA equipment and systems is highly preferred

QUALIFICATIONS:

• Must be 18 years of age or older. 
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available 

• Customer Service Experience 
• One year of lead or Lead.supervisory experience 
• 6 months plus parking operations experience 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.